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FAQs

What is the difference between Schlage and Falcon KIL plug faces?

Resolution: The Schlage key-in-lever (KIL) cylinder plug face diameter measures between .608" - .612". The Falcon key-in-lever (KIL) cylinder plug face diameter measures between .620" - .625". ...:

Does the A501-878 plastic latch faceplate adapter affect UL/Fire rating?

Resolution: The A501-878 (plastic latch faceplate adapter) is approved for use in fire rated openings and is included in the UL listing for the A series, the B500 series, and the S series locks. :

What's the part number for a Schlage clover cam for a Sargent or Yale conventional mortise cylinder?

Resolution: Schlage offers the following Schlage clover cams that fit on competitor conventional mortise cylinder for use in L9000 series mortise locks: L583-197 is for Sargent and Yale con...:

Are the rods for the Monarch 18-C still available?

Resolution: The rods for the Monarch 18-C are still available since they are the same rods used by the Falcon 25-C.:

Can a PS861 power supply operate a QELA device?

Resolution: The PS861 power supply can provide 1 amp at 24 VDC which would be sufficient to power 1 QELA device.:

Did Falcon change the solenoid for the FSA/FSE 510 trim?

Resolution: Falcon updated the FSA/FSE trim's solenoid body and solenoid plunger in April 2021. Since the updates are incompatible with older versions, customers should replace the solenoid plunger (Part...:

Does Ives offer spring-loaded pivots?

Resolution: Ives does not offer spring-loaded pivots.:

Is there a security screw pack for the 98/9949 device?

Resolution: A security screw pack is available for the 98/9949. It is the same security screw pack used with the 98/9947.:

On the NDE lock, why does the lock beep every time the lever is engage?

Resolution: When the lock beeps with every inside lever engagement, it means the lock has ben factory reset. You will have to add the lock back to the Engage site. :

CTE error 04

Resolution: The Wi-Fi failed to turn on, on the CTE. You can either power cycle the CTE or you can try to sync to the CTE with the phone app. You may need to sync a couple of times. :