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FAQs

What is the difference between a PIM400-1501 and a PIM400-485?

Resolution: The PIM400-1501 has the addition of a Mercury board which allows an IP addressable solution for networking up to 16 AD series devices. :

Why am I unable to read credentials on an AD400 unless I press the Schlage button first after upgrading to the latest firmware package?

Resolution: First, try pressing the soft reset button on the lock circuit board 3x. If still not reading credentials it means that the wake up circuit has failed after the firmware update. The reader its...:

What lock is best to use with the Ring Doorbell Pro 2?

Resolution: The Schlage Encode works with the Ring Doorbell Pro 2 once the lock is paired and set up in the Key by Amazon app. Once set up, you can control the lock and doorbell in the Key or Ring application....:

Schlage Home App Requests Bluetooth Activation: Bluetooth is Enabled

Resolution: If Bluetooth is enabled on your phone and the Schlage Home app is still requesting you to enable it, this is likely a permissions issue. For the Schlage Home app to access Bluetooth, you must grant...:

Can the SmartThings app be used with the Schlage Connect without a hub?

Resolution: The Schlage Connect does not have the ability to pair to the SmartThings app without a Z-wave hub linked to the app. :

What do you provide for the old Von Duprin Chexit device?

Resolution: The old Chexit circuit board assembly is obsolete. As of 2023, there doesn't appear to be any distributor stock left and we don't manufacture or stock that board at the Von Duprin factory. The...:

Will the new Von Duprin ALK circuit board work in the old ALK coverplate?

Resolution: The new Von Duprin ALK circuit board (starting summer 2021) uses a different battery holder vs. the old Von Duprin ALK circuit board. A complete new ALK kit would be required, indicate the Se...:

Can I use the Von Duprin 377T thumbturn control with key override and the E373 L BE for my 8827 device?

Resolution: Yes, this can be done. The E373L BE does NOT have cylinder override. If FSE is ordered and power would fail, the lever would be locked. If the 377T would be used, it would allow t...:

What cylinder is used for the Falcon 25 R device?

Resolution: For NL OP function, a rim cylinder is required. For any "500" series trims, a mortise cylinder with straight cam is required. :

The Von Duprin 98/9927 parts manual on page 8 looks like it shows the Rod Guides (112063) are included with the top/bottom rods? Are they?

Resolution: No, the rod guides (p/n 112063) and rod guide screws (p/n 900919) are NOT included with the top/bottom rod assemblies. The "line" indicating what is included with the vertical rods "looks" li...: