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FAQs

Resolution: If you have VPN on your phone, that will prevent the Mobile app from loading your credentials. Turn off the VPN, then credential then should load. :

Is the LE-ADD locks main board same as the LEB-GRW?

Resolution: Board is the same, but will void warranty if you swap. If you change the board on the lock, it will change the SN and the lock will need to be commissioned. :

What is the deadbolt mechanical replacement for the BE467 Control lock?

Resolution: You can use the JD60 model, it is the equivalent.:

What is the max cable run recommended for the RC04?

Resolution: The ISONAS RC04, RC03, IPBridge can be powered via PoE on cable runs up to 100 meters long (the standard Ethernet cable limit). For device locations that have longer cable runs (>...:

Can you use the MT20W with an iPad using a converter?

Resolution: No you cannot use an MT20W with an iPad. The MT20W needs to be connected to a laptop or desktop. C or iMac only. :

Can Schlage or Falcon cylindrical locks be used on a MRI room application?

Resolution: Neither Schlage or Falcon make a product specifically designed for use in a MRI room application. MRI rooms may be modular, and hardware may be supplied by the manufacturer. In instances where ha...:

What is the purpose of the plastic washer that comes with the 24-119 cylinder?

Resolution: The plastic washer that ships with the 24-119 cylinder is a spacer (part number B520-407) to facilitate using this cylinder in a Sargent lever. :

Does the CYL 1-1/4" Schlage Everest Mortise Cylinder with two keys & 1/8" spacer ring have an interchangeable core?

Resolution: It is a different part number for Interchangeable core: FSIC with core 20-061 FSIC with core 20-061 SFIC with core 80-302 SFIC with core 80-302 :

If you pull an audit from a CO 200 does that delete the audits from the lock? Can you go back and retrieve the same info over again?

Resolution: As long as you didn't also program the lock at any point, you can retrieve the same audits from the lock. Once lock is programmed you can not retrieve the same audits.:

Why does my co100 privacy function not work? You can turn the lever to get out, but the privacy status does not set properly.

Resolution: The DPS is not installed, or not installed correctly, the lock will not work under privacy if DPS isn't installed.: