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FAQs

Can Schlage or Falcon cylindrical locks be used on a MRI room application?

Resolution: Neither Schlage or Falcon make a product specifically designed for use in a MRI room application. MRI rooms may be modular, and hardware may be supplied by the manufacturer. In instances where ha...:

What is the purpose of the plastic washer that comes with the 24-119 cylinder?

Resolution: The plastic washer that ships with the 24-119 cylinder is a spacer (part number B520-407) to facilitate using this cylinder in a Sargent lever. :

Does the CYL 1-1/4" Schlage Everest Mortise Cylinder with two keys & 1/8" spacer ring have an interchangeable core?

Resolution: It is a different part number for Interchangeable core: FSIC with core 20-061 FSIC with core 20-061 SFIC with core 80-302 SFIC with core 80-302 :

If you pull an audit from a CO 200 does that delete the audits from the lock? Can you go back and retrieve the same info over again?

Resolution: As long as you didn't also program the lock at any point, you can retrieve the same audits from the lock. Once lock is programmed you can not retrieve the same audits.:

Why does my co100 privacy function not work? You can turn the lever to get out, but the privacy status does not set properly.

Resolution: The DPS is not installed, or not installed correctly, the lock will not work under privacy if DPS isn't installed.:

If using AD400 running with PIM400-485's, can the PIMS be T Tapped into the RS485 wires, will this cause an issue?

Resolution: If the T-taps are short it should be ok less than 10ft. PIM400-485 modules are easily daisy-chained, which is a preferred method.:

What are the dimensions for the Schlage HSLR Cylindrical Trim?

Resolution: The Overall Width dimension is 6.17".The Overall Length dimension is 8.48".The Lever Height is 3.01" as measured from the Face of the Door. Click here for more information from the...:

Wi-Fi Adapter: Where to Install

Resolution: If you're wondering where the best place to install your Wi-Fi Adapter - BR400, Discontinued to best connect with your Schlage Sense - BE479, Discontinued. Schlage recommends placing the BR40...:

Can you update the firmware of a BE469?

Resolution: The firmware of a BE469 (NX,WK or IR) can not be updated. You will need to purchase a new BE469ZP if told the firmware needs to be updated. :

Can a Falcon SFIC core be ordered 0-bit?

Resolution: On June 25th, 2022 the option to have a Falcon SFIC 0-bit and 1-bit became a discontinued offering. :