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FAQs

What Engage devices can be used with NFC mobile technology?

Resolution: NDE/NDEB, LE/LEB, MT20, MT(B) wall mounted readers. All devices need to have updated firmware and site specific NFC encryption keys loaded. Control locks (BE467 or FE410) and MT20W are no...:

MT20W LED info

Resolution: :

Does Schlage make a captive deadbolt?

Resolution: A captive deadbolt is a deadbolt that typically has a keyed cylinder outside, and a thumbturn inside where the use of a key can allow for the removal of the thumbturn inside. This temporarily chang...:

What is the weight of the NDE shipping box?

Resolution: The NDE lock weighs 7 pounds in it box.There is no master carton or bulk pack box for NDE locks.Box measurements for the NDE boxes are 15” X 12” X 4” :

How to update the firmware on an MT20W

Resolution: We have a YouTube video that walks you through the process.Click here for the video.With your Engage Phone app, under devices, select the MT20W, click on More.Select update Firmware. Click update b...:

No mobile credential found.

Resolution: If you have VPN on your phone, that will prevent the Mobile app from loading your credentials. Turn off the VPN, then credential then should load. :

Is the LE-ADD locks main board same as the LEB-GRW?

Resolution: Board is the same, but will void warranty if you swap. If you change the board on the lock, it will change the SN and the lock will need to be commissioned. :

What is the deadbolt mechanical replacement for the BE467 Control lock?

Resolution: You can use the JD60 model, it is the equivalent.:

What is the max cable run recommended for the RC04?

Resolution: The ISONAS RC04, RC03, IPBridge can be powered via PoE on cable runs up to 100 meters long (the standard Ethernet cable limit). For device locations that have longer cable runs (>...:

Can you use the MT20W with an iPad using a converter?

Resolution: No you cannot use an MT20W with an iPad. The MT20W needs to be connected to a laptop or desktop. C or iMac only. :