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FAQs

Are the rods for the Monarch 18-C still available?

Resolution: The rods for the Monarch 18-C are still available since they are the same rods used by the Falcon 25-C.:

Can a PS861 power supply operate a QELA device?

Resolution: The PS861 power supply can provide 1 amp at 24 VDC which would be sufficient to power 1 QELA device.:

Did Falcon change the solenoid for the FSA/FSE 510 trim?

Resolution: Falcon updated the FSA/FSE trim's solenoid body and solenoid plunger in April 2021. Since the updates are incompatible with older versions, customers should replace the solenoid plunger (Part...:

Does Ives offer spring-loaded pivots?

Resolution: Ives does not offer spring-loaded pivots.:

Is there a security screw pack for the 98/9949 device?

Resolution: A security screw pack is available for the 98/9949. It is the same security screw pack used with the 98/9947.:

On the NDE lock, why does the lock beep every time the lever is engage?

Resolution: When the lock beeps with every inside lever engagement, it means the lock has ben factory reset. You will have to add the lock back to the Engage site. :

CTE error 04

Resolution: The Wi-Fi failed to turn on, on the CTE. You can either power cycle the CTE or you can try to sync to the CTE with the phone app. You may need to sync a couple of times. :

Mobile credential does not work on one lock.

Resolution: First make sure you have given access to the door in question. If access is correct, follow these steps: 1. Go to Engage portal (portal.allegionengage.com), log in. 2. Hover over ...:

What are the differences between a user schedule and device schedule in Engage?

Resolution: User Schedule defines what times of the day the user can access the devices. For example a user schedule is setup at the web portal for 8am to 6pm 7 days a week. The user can only access the devi...:

What causes error code 426 when enrolling credentials using the MT20W (in USB mode)?

Resolution: Occurs when an updated last connected time component is not received (Need to look at the server side if using a PACS.) Engage managed sites: Reader is not commissioned to the site or was nev...: