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FAQs

Resolution: There are 2 parts to the Door Position Switches (DPS) Door side is reed switch and trim side has a magnet Reed switch detects when magnet is disconnected :

How many schedules can be assigned to one IP Bridge?

Resolution: You can assign up to 29 schedules on an IP Bridge. :

What server information should be in Engage for Isonas linked sites?

Resolution: When using Engage with the Isonas software, in the server information please use the following: cloud-iot.isonas.com :

What server information should be in StratIS Engage sites?

Resolution: When using the Engage with the StratIS software, under the server settings use the following: https://allegion-api.stratisems.com :

Is Pure Access compatible with PIV type Government issued credentials?

Resolution: You cannot use PIV/FIPS/TWIC with the Isonas Pure Access systems. They are not compatible. :

How do you check Isonas diodes ACC-Back EMF-DIODE for proper function?

Resolution: The check diodes, set the multimeter to diode ( ->|- ) setting and connect red lead to a black wire and black lead to a red wire. The display should read around .5 volts for proper functio...:

What are the UL listings?

Resolution: Please click here for the complete UL listings document. Be sure to select the correct tab at the bottom of the screen. :

Is there a standard height the LEMD lock needs to be installed?

Resolution: Each state has their own local codes for the install. They should refer to their local state code. To meet the ADA requirements, the lever needs to be 34-48" from the floor. :

How long does the REX input hold on the CTE?

Resolution: REX input only holds the lock relay for the relock delay time that is set in the software, not as long as it's shorted out. No maintained unlocks for REX/REL/REN. :

How many inputs does the Schlage RC reader controller have?

Resolution: The Schlage RC controllers has 3 configurable inputs. Door position (DPS) Request to Exit (REX) Auxiliary (AUX) :