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FAQs

How to change a GWE from RSI mode to IP mode?

Resolution: Once a Gateway has been commissioned, you cannot change the mode. You will have to delete the Gateway from the Engage App, factory reset it, and commission it back to the Engage. During...:

In Engage, how to lock down a door that is on an unlock schedule?

Resolution: If the door is on an unlock schedule and you need to lock it down, you can present a toggle card to the door. That will lock the door and the next day the door will unlock on the ...:

Can you use a toggle credential at a Control lock?

Resolution: The Control (BE467 / FE410) locks are made to be used on apartment doors. You cannot use a toggle credential to unlock it. You do not want to leave an apartment door unsecured. :

Will the LCN actuator work with the CTE?

Resolution: Yes, the LCN actuator will work with the CTE controller.:

Do we support radius server for Engage Wi-Fi locks?

Resolution: No, we do not support this network protocol. :

Can a CTE be used on an elevator?

Resolution: Yes, the CTE can grant access to the elevator, but it cannot access individual floors.:

Why is my engage lock not linking to the Gateway?

Resolution: Please make sure the Engage lock you are trying to link is commissioned to the same site as the Gateway.Once commissioned then follow the steps to link the lock to the Gateway.If replacing an ...:

Why am I getting ‘Decline Credential Not Found’ events on Schlage RC Reader-Controllers in Pure Access Cloud?

Resolution: I am getting ‘Decline Credential Not Found’ events on Schlage RC Reader-Controllers in Pure Access Cloud, with ‘System Admin’ as the username and raw data for badge value, when my user has a proper...:

Are the RC-04's going to be replaced?

Resolution: RC-04's are a current product line of Isonas.There are no plans currently to replace it.:

How to upgrade an LE to LEB?

Resolution: Yes, you can upgrade your LE lock to an LEB. You will need to change the whole inside portion of your lock. This is the only part number needed. Here are the part numbers according...: