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FAQs

Resolution: Yes, the CTE can grant access to the elevator, but it cannot access individual floors.:

Why is my engage lock not linking to the Gateway?

Resolution: Please make sure the Engage lock you are trying to link is commissioned to the same site as the Gateway.Once commissioned then follow the steps to link the lock to the Gateway.If replacing an ...:

Why am I getting ‘Decline Credential Not Found’ events on Schlage RC Reader-Controllers in Pure Access Cloud?

Resolution: I am getting ‘Decline Credential Not Found’ events on Schlage RC Reader-Controllers in Pure Access Cloud, with ‘System Admin’ as the username and raw data for badge value, when my user has a proper...:

Are the RC-04's going to be replaced?

Resolution: RC-04's are a current product line of Isonas.There are no plans currently to replace it.:

How to upgrade an LE to LEB?

Resolution: Yes, you can upgrade your LE lock to an LEB. You will need to change the whole inside portion of your lock. This is the only part number needed. Here are the part numbers according...:

Does the Locknetics pushbutton MPB-100 and MPB-100-N have an option for a Maintained action switch?

Resolution: No...it is only available as a Momentary action switch.:

How can I tell if my MT reader has passed or failed the power cycle sequence?

Resolution: On power up, if the reader responds with multiple beeps then goes to a solid red LED, this indicates the smart circuit portion of the reader failed and needs to be replaced. Otherwise a good ...:

Is the LCN 62PA shoe the same on all LCN Closers?

Resolution: The -62PA shoe is the same on all LCN Series Closers, EXCEPT for the 1260, 1250, and 1450. The 1260, 1250, and 1450-62PA shoe has a different mounting hole pattern.:

What does it mean when you get E603 on the HHD when trying to update firmware on AD locks?

Resolution: It means that the SUS version on the HHD needs to be updated to the latest version. Currently that is 6.8.2 (see image below). :

How do I change the track on an MTMS15 magstripe reader?

Resolution: Power cycle the reader, wait for the beep then present configuration card to the reader within 60 seconds (see chart below for config cards). :