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FAQs

How can I search for who a credential is assigned to when site has an MT20W reader?

Resolution: Log on to the Engage web portal at https://portal.allegionengage.com/signin. On the upper menu, select the Advanced menu. Select the Credentials tab. Enter the exact badge id numbers afte...:

What is the hold open degree of a LCN 3130 closer with the hold open option?

Resolution: The Standard Hold open position can be set between 85 and 100 degrees. For complete 3130 instruction sheet see here.:

Is there a maintenance manual for Falcon, similar to Von Duprin?

Resolution: Not yet:

Will a DKP_NS work with a buzzer?

Resolution: No, it only works with a loudspeaker, it has 8 inch 0.5w speaker door bell wiring, it gives an audio tone out, you should connect it to a speaker to the brown/white and black/white wires, pus...:

How do you use an auto operator with M490DE?

Resolution: Yes, you can, but you will need a secondary relay that will trigger the release input prior to triggering the auto operator to open. When using the Schlage PS900 series power supplies, ...:

Can I use HID credential with Engage No-Tour?

Resolution: When using no-tour, we can only write access info to Schlage Mifare credentials. You cannot use HID credentials. We cannot write to the HID cards. :

Where and what files do I copy into the Schlage Utility Software Android App?

Resolution: To Transfer Files from the PC to the Mobile Device for Programming: 1. Navigate to the Export folder on your PC (usually C:\SchlageExpress\Export). Copy the door files (*.dxx) and cap...:

Is the optical tamper sensor on the MTB readers considered an open collector?

Resolution: Yes, the reader holds at 5v and then sinks to ground at 1v when triggered.:

Does the GF3000SM use the same armature as the GF3000?

Resolution: Yes, you will need the TRD armature. The bolts for the armature assembly are shorter for the TRD and that is what is needed for the Gf3000SM :

What’s the difference between OSDP and OSDP Secure?

Resolution: The readers: MT15-485 and MT11-485 MTB15 (when using the 485) Support OSDP secure (encrypted) or open. This is controlled by the Access Control system. :