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FAQs

How do I create a master programming construction credential on an NDE / NDEB lock?

Resolution: The process below is the same for the NDE/ NDEB and the LE/LEB locks. The Master Programming Credential will not grant access. It is used only to add additional credentials. * Use ...:

How do I perform Control (BE467 / FE410) lock Firmware Updates?

Resolution: You can only update the firmware on the Control lock using the Engage app on your mobile device. Go to the lock, in the Engage app select the door you want to update the firmware on. Clic...:

What is the minimum stile for a 3350WDC?

Resolution: The minimum stile for a 33a/3550a-WDC is 5-1/2":

Are there installation tips for the control lock?

Resolution: :

Do you have How To or training videos for the Engage locks?

Resolution: Please click here for the web page with the link for the training videos.Once you go to the page, please click on Schlage Electronics for the Engage locks selection.We also have a YouTube page with...:

What is are the resistance values for testing 6100 & 6200 series electric strike solenoids?

Resolution: The 6100 & 6200 series solenoids can be measured as being correctly within the Ohms range of the following voltages: 12V - 21 ohms ± 5% 16V - 38 ohms ± 5% 24V - 83 ohms ± 5% 28V - 111 ...:

Can you use Cam Lift Hinges with Von Duprin EPT

Resolution: The Von Duprin EPT-2, EPT-10, and PNT-1 will work with cam lift hinges with a maximum lift of 1/4". Depending on opening conditions, the door can open to 180° without binding or stress.:

What is the minimum firmware required for AD, CO, and sped locks to use the Android Schlage Utility Software (SUS)?

Resolution: Oct 2022 with Android SUS v6.1.0, AD locks will now support Android SUS from firmware version AD.A.60 (released Mar 2014)Mar 2023 with Android SUS v6.2.0, CO locks with now support Android SUS from...:

Is Locknetics DKP-165 Series keypad rated for outdoor use?

Resolution: No...The DKP-165 Keypad is designed for indoor use only, not rated for outdoor use. Use the DKP-NS - which is designed for outdoor use. This keypad has an IP rating of IP66 (Waterproo...:

Do you need a config card for the MTB readers to communicate OSDP?

Resolution: No... MTB Readers are able to communicate RS485 / OSDP by default. However, you will need a configuration card if you want to change the OSDP address. :