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FAQs

What is the minimum firmware required for AD, CO, and sped locks to use the Android Schlage Utility Software (SUS)?

Resolution: Oct 2022 with Android SUS v6.1.0, AD locks will now support Android SUS from firmware version AD.A.60 (released Mar 2014)Mar 2023 with Android SUS v6.2.0, CO locks with now support Android SUS from...:

Is Locknetics DKP-165 Series keypad rated for outdoor use?

Resolution: No...The DKP-165 Keypad is designed for indoor use only, not rated for outdoor use. Use the DKP-NS - which is designed for outdoor use. This keypad has an IP rating of IP66 (Waterproo...:

Do you need a config card for the MTB readers to communicate OSDP?

Resolution: No... MTB Readers are able to communicate RS485 / OSDP by default. However, you will need a configuration card if you want to change the OSDP address. :

Can the L2 option be added to an existing 653 Keyswitch?

Resolution: Yes , order a P653064 Standard Plate - Stainless Steel - L2 and the LED lights come pre-installed on the plate. :

What are the different LE / LEB lock functions?

Resolution: :

How to change a GWE from RSI mode to IP mode?

Resolution: Once a Gateway has been commissioned, you cannot change the mode. You will have to delete the Gateway from the Engage App, factory reset it, and commission it back to the Engage. During...:

In Engage, how to lock down a door that is on an unlock schedule?

Resolution: If the door is on an unlock schedule and you need to lock it down, you can present a toggle card to the door. That will lock the door and the next day the door will unlock on the ...:

Can you use a toggle credential at a Control lock?

Resolution: The Control (BE467 / FE410) locks are made to be used on apartment doors. You cannot use a toggle credential to unlock it. You do not want to leave an apartment door unsecured. :

Will the LCN actuator work with the CTE?

Resolution: Yes, the LCN actuator will work with the CTE controller.:

Do we support radius server for Engage Wi-Fi locks?

Resolution: No, we do not support this network protocol. :