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FAQs

Can the circuit board for the M400 series maglock be by-passed?

Resolution: No, you cannot bypass the circuit board on the M400 series maglocks. The circuit board has a voltage/surge protection built into the circuit board :

When an AD online lock is in degraded cache mode does it record audits?

Resolution: When the AD lock is in degraded cache mode, no audits are recorded.:

Does my AD200/250/300/400-993R lock come with an RX-LC switch?

Resolution: AD300/400-993R locks regardless of function (40, 50, 60 or 70) will come with an RX-LC switch. AD200/250-993R will come with an RX-LC switch if the function is 40, 50, or 60 but not with function 70.:

How do I create a master programming construction credential on an NDE / NDEB lock?

Resolution: The process below is the same for the NDE/ NDEB and the LE/LEB locks. The Master Programming Credential will not grant access. It is used only to add additional credentials. * Use ...:

How do I perform Control (BE467 / FE410) lock Firmware Updates?

Resolution: You can only update the firmware on the Control lock using the Engage app on your mobile device. Go to the lock, in the Engage app select the door you want to update the firmware on. Clic...:

What is the minimum stile for a 3350WDC?

Resolution: The minimum stile for a 33a/3550a-WDC is 5-1/2":

Are there installation tips for the control lock?

Resolution: :

Do you have How To or training videos for the Engage locks?

Resolution: Please click here for the web page with the link for the training videos.Once you go to the page, please click on Schlage Electronics for the Engage locks selection.We also have a YouTube page with...:

What is are the resistance values for testing 6100 & 6200 series electric strike solenoids?

Resolution: The 6100 & 6200 series solenoids can be measured as being correctly within the Ohms range of the following voltages: 12V - 21 ohms ± 5% 16V - 38 ohms ± 5% 24V - 83 ohms ± 5% 28V - 111 ...:

Can you use Cam Lift Hinges with Von Duprin EPT

Resolution: The Von Duprin EPT-2, EPT-10, and PNT-1 will work with cam lift hinges with a maximum lift of 1/4". Depending on opening conditions, the door can open to 180° without binding or stress.: