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FAQs

Can I use HID credential with Engage No-Tour?

Resolution: When using no-tour, we can only write access info to Schlage Mifare credentials. You cannot use HID credentials. We cannot write to the HID cards. :

Where and what files do I copy into the Schlage Utility Software Android App?

Resolution: To Transfer Files from the PC to the Mobile Device for Programming: 1. Navigate to the Export folder on your PC (usually C:\SchlageExpress\Export). Copy the door files (*.dxx) and cap...:

Is the optical tamper sensor on the MTB readers considered an open collector?

Resolution: Yes, the reader holds at 5v and then sinks to ground at 1v when triggered.:

Does the GF3000SM use the same armature as the GF3000?

Resolution: Yes, you will need the TRD armature. The bolts for the armature assembly are shorter for the TRD and that is what is needed for the Gf3000SM :

What’s the difference between OSDP and OSDP Secure?

Resolution: The readers: MT15-485 and MT11-485 MTB15 (when using the 485) Support OSDP secure (encrypted) or open. This is controlled by the Access Control system. :

When you FDR the AD300 does the address go to Zero?

Resolution: When you Factory Reset (FDR) an AD300, the address will reset back to zero.:

Using the M490DEP, does the door prop time reset with each card swipe?

Resolution: Yes, the 20 second timer will restart, once the release contacts are reopened.:

How do I set up my Android for file transfer by default so that I can use it for Schlage Express?

Resolution: While using the SUS-A Android device HHD replacement solution, it is necessary to change the USB settings to default to “File Transfer”, instead of the out-of-the-box standard “USB charging ONLY”...:

Can the 650 series key switch be ordered with a F keyway?

Resolution: No, you will have to order the key switch with no cylinder (that is standard) and then order the Mortise cylinder with the desired keyway separately. :

Can you wire a M490DEP for card reader on both sides of the door into RLS/RST?

Resolution: Yes, you can wires in 2 readers, inside and outside reader in parallel to the M490DEP. :