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FAQs

How do exit device trim operate with Chexit devices?

Resolution: How Exit Device Trim Operate with Chexit Devices :

How can I upgrade Firmware on my MTB reader?

Resolution: The MTB readers will only show in a Partner Site in Engage to be able to update the firmware. In a Engage Managed site, connect the MTB to a CTE. When you update the firmware on the CTE, ...:

Why can't a Wiegand Card reader be used with CTE?

Resolution: There are terminals for Wiegand connection. Those terminals were part of original board design and may be implemented in the future, but for now CTE only supports RS485 communications. ...:

Can Engage GWE Gateways and AD400 / PIM 400's work together on same Access System?

Resolution: Using RS485 communications, they can but it is dependent on Access Control Systems accepting both lock types. Contact your preferred Access Control provider to confirm. :

Chexit 98/99 Series Trim Matrix

Resolution: :

How can I search for who a credential is assigned to when site has an MT20W reader?

Resolution: Log on to the Engage web portal at https://portal.allegionengage.com/signin. On the upper menu, select the Advanced menu. Select the Credentials tab. Enter the exact badge id numbers afte...:

What is the hold open degree of a LCN 3130 closer with the hold open option?

Resolution: The Standard Hold open position can be set between 85 and 100 degrees. For complete 3130 instruction sheet see here.:

Is there a maintenance manual for Falcon, similar to Von Duprin?

Resolution: Not yet:

Will a DKP_NS work with a buzzer?

Resolution: No, it only works with a loudspeaker, it has 8 inch 0.5w speaker door bell wiring, it gives an audio tone out, you should connect it to a speaker to the brown/white and black/white wires, pus...:

How do you use an auto operator with M490DE?

Resolution: Yes, you can, but you will need a secondary relay that will trigger the release input prior to triggering the auto operator to open. When using the Schlage PS900 series power supplies, ...: