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FAQs

What is the part number for the 252L cable

Resolution: The part number is 47264159:

(-2 25 R) Is Falcon going to make a -2 25 R ?

Resolution: Starting in 2022 , hoping to ship out of Factory in 2023:

What is the Falcon split key construction key for Schlage C keyway?

Resolution: The Schlage C construction key insert removal tool is part number 35-057.:

Which Falcon W series functions can be locked by key from the outside?

Resolution: The only Falcon W series function which can be locked by key from the outside is the Classroom function (W561). The Entry (W501), Entry/Office (W511), Corridor (W571), and Apartment (W711) fu...:

What is the weight for an AD lock?

Resolution: We have an configurable excel spreadsheet with all the weight and dimensions. Click here for the spreadsheet :

Where can I find the user guide for the Engage software?

Resolution: Please click below for the link to download the Engage user guide.Click here:

What the screw size is for LE Battery Cover?

Resolution: The screw size is #4-40x1/4 PH:

In Engage, does a schedule supersede a toggle credential?

Resolution: Yes, a schedule ending will lock a door that has been toggled open and a schedule starting will unlock a door that has been toggled locked. :

Can the User Expiration date be extended on the Engage site default settings?

Resolution: No, the default date is set to 5 years, that cannot be changed. But, you can extend each User creation expiration date to 2136. :

Is the 9v battery required for Syncing Engage MAPP to Control Locks?

Resolution: No, the 9v is only needed if battery power is low and lock needs 9v 'jumpstart' for access. After door can be opened, then replace batteries. :