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FAQs

Why can’t I see or edit future Holidays or Events that I’ve created in Pure Access Cloud?

Resolution: When viewing the Access Control page using the ‘List’ view, only Holidays and Events occurring during that calendar month will be displayed. If you use the ‘Monthly’ or ‘Weekly’ views on the Access...:

How do I unlock my user account in Pure Access Manager?

Resolution: A user account with web access in Pure Access Manager can become ‘locked-out’ after a number of unsuccessful login attempts. In this case, click on forgot Password and you will be sent a li...:

Can I update Apache, PostgreSQL or Java on my Pure Access Manager Server?

Resolution: Never update Apache or PostgreSQL as this will break Pure Access Manager. Java updates are not recommended but possible if you update the Java Virtual Machine path in tomcat8w.exe to reflect the ...:

Why can’t I log into Pure Access Manager after updating Java on the server?

Resolution: If Java was updated on the Pure Access Manager server, you will need to modify the Java Virtual Machine path defined in tomcat8w.exe. This file is located in C:\Program Files\Apache Software ...:

Can you get the Schlage FE410 locks with the Broadway Lever?

Resolution: Yes, you do have the option to order the FE410 locks with the Broadway Lever.:

Can you get Schlage FE410 lock with Century Trim?

Resolution: No, the Century trim is not an option for the FE410 locks. We only offer them in Greenwich and Addison trims. :

What is the maximum door height for Falcon W series to meet Fire rating?

Resolution: For the W series to maintain fire rating according to UL. "Cylindrical type, Falcon W Series with 1/2 in. latch bolt throw. For use on single swinging type Classified steel-covered ...:

Does the Falcon W lock clutch?

Resolution: The Falcon W lock does not have clutching. :

Is the Schlage LM9200 top strike the same as the Von Duprin 9950WDC top strike?

Resolution: The Schlage LM9200 series utilizes the Von Duprin 150 top strike (used for 33/3550AWDC/98/9950WDC).:

Does Falcon offer a MA series mortise service kit?

Resolution: The discontinued Falcon M series did offer internal lock case parts as serviceable parts, but there was no M-series service kit.: