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FAQs

What is the difference between LLC and LLC-ELI?

Resolution: Please see the below differences when ordering L9000 with LLC versus LLC-ELI. LLC: Less Lock Case, Cylinder, Strike & Armor LLC-ELI: Less Lock Case Only :

Can a Manager Role in Engage commission new locks?

Resolution: Yes. The Manager role can execute all Device functions except Delete.:

How far back can Engage Audits be viewed?

Resolution: On the Engage web portal, Audits can be viewed up to 1 year. If older audits are needed, a request to retrieve Archived Audits can be sent to: [email protected] ...:

Can MT20w be used to enroll credentials using Engage mobile app?

Resolution: No you cannot use the MT20W with the Engage mobile app - MT20w can only be used on Engage web portal. The MT20w must be commissioned to the site via mobile app, but used on web portal. :

Why did my User Access get deleted on Engage?

Resolution: It may have been deleted or removed if the User Expiration Date has passed. The User and Credential info remain, but for security reasons, the access is removed. To correct, ...:

How many credentials can be synced from Active Directory to a user in Isonas Pure Access?

Resolution: You can only sync one credential per user.:

Can Pure Access Manager use APIv2 tokens?

Resolution: Pure Access Manager version 2.12 and previous versions can only use v1 tokens. Pure Access Manager version 2.13 can use v1 or v2 tokens. :

Where can I find SMTP settings in Pure Access Manager version 2.13?

Resolution: The SMTP settings can be found at: C:\Program Files\Apache Software Foundation\Tomcat 9.0\webapps\ROOT\WEB-INF\snow.properties :

How do you change reader configurations on Schlage Reader Controller?

Resolution: The Schlage CE configuration cards for MT series readers can also be used on RC's (reader controller). :

How is HID iClass secure sector enrolled into Engage?

Resolution: You can enroll the credentials 2 ways. 1. By using the Engage Mobile App at a compatible NDEBSi or LEBSi. 2. With an HID Omnikey 5427 CK enrollment reader. :