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FAQs

Where can I find the user guide for the Engage software?

Resolution: Please click below for the link to download the Engage user guide.Click here:

What the screw size is for LE Battery Cover?

Resolution: The screw size is #4-40x1/4 PH:

In Engage, does a schedule supersede a toggle credential?

Resolution: Yes, a schedule ending will lock a door that has been toggled open and a schedule starting will unlock a door that has been toggled locked. :

Can the User Expiration date be extended on the Engage site default settings?

Resolution: No, the default date is set to 5 years, that cannot be changed. But, you can extend each User creation expiration date to 2136. :

Is the 9v battery required for Syncing Engage MAPP to Control Locks?

Resolution: No, the 9v is only needed if battery power is low and lock needs 9v 'jumpstart' for access. After door can be opened, then replace batteries. :

What are the wiring requirements for the CTE?

Resolution: For the MTB readers, 22 ga is suggested from pigtail to the CTE's RS485 terminal connection. For all other devices wired to CTE, including direct line power, use 18ga wire for typical install...:

What are the dimensions of the LCN Sr Swing Concealing Channel?

Resolution: The concealing channel dimensions are 2” wide x 1 1/4" tall. There will also be a notch cutout out for arm clearance on one side of the channel, which makes the channel handed.:

Can the 4040XPT DE x ST3073 be used with pivots?

Resolution: This application will work, you would take all measurements from the Centerline of the center or offset pivot.:

Where does the EL dogging rod retaining nut go on the dogging rod?

Resolution: The retaining nut located under the EL adjustment bushing should be located at the very end of the EL dogging rod:

Is the 5BB1 available with HT and NRP?

Resolution: The 5BB1 HT has a non removable pin standard. Only the HT option needs to be specified.: