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FAQs

Can a Manager Role in Engage commission new locks?

Resolution: Yes. The Manager role can execute all Device functions except Delete.:

How far back can Engage Audits be viewed?

Resolution: On the Engage web portal, Audits can be viewed up to 1 year. If older audits are needed, a request to retrieve Archived Audits can be sent to: [email protected] ...:

Can MT20w be used to enroll credentials using Engage mobile app?

Resolution: No you cannot use the MT20W with the Engage mobile app - MT20w can only be used on Engage web portal. The MT20w must be commissioned to the site via mobile app, but used on web portal. :

Why did my User Access get deleted on Engage?

Resolution: It may have been deleted or removed if the User Expiration Date has passed. The User and Credential info remain, but for security reasons, the access is removed. To correct, ...:

How many credentials can be synced from Active Directory to a user in Isonas Pure Access?

Resolution: You can only sync one credential per user.:

Can Pure Access Manager use APIv2 tokens?

Resolution: Pure Access Manager version 2.12 and previous versions can only use v1 tokens. Pure Access Manager version 2.13 can use v1 or v2 tokens. :

Where can I find SMTP settings in Pure Access Manager version 2.13?

Resolution: The SMTP settings can be found at: C:\Program Files\Apache Software Foundation\Tomcat 9.0\webapps\ROOT\WEB-INF\snow.properties :

How do you change reader configurations on Schlage Reader Controller?

Resolution: The Schlage CE configuration cards for MT series readers can also be used on RC's (reader controller). :

How is HID iClass secure sector enrolled into Engage?

Resolution: You can enroll the credentials 2 ways. 1. By using the Engage Mobile App at a compatible NDEBSi or LEBSi. 2. With an HID Omnikey 5427 CK enrollment reader. :

Why can’t I see or edit future Holidays or Events that I’ve created in Pure Access Cloud?

Resolution: When viewing the Access Control page using the ‘List’ view, only Holidays and Events occurring during that calendar month will be displayed. If you use the ‘Monthly’ or ‘Weekly’ views on the Access...: