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FAQs

Will the Monarch 17 series trim work with the Falcon 24 Rim device?

Resolution: Yes. The trim input is the same on a 24 Rim device as it was on a 17 series Rim device.:

Resolution: 27G5 is not a model number. It is the UL listing stamped into Ives Aluminum Geared Continuous Hinges. To identify the model of the hinge, compare the shape and size of the door and f...:

What coordinator is model 33S1?

Resolution: 33S1 is not a model number. 33S1 is the UL Listing for Ives (and formerly Glynn-Johnson) Bar Coordinators (COR32, COR42, COR52, COR60, and COR72) and on the Gravity Coordinators (C...:

Is it possible to change the handing on a RX996 trim?

Resolution: Yes, follow the standard instructions for 996L when changing handing on a RX996L. Exercise care with the micro-switch.:

How to factory reset the Isonas Advanced Security Modules (ASM)?

Resolution: To reset an Advanced Security Module (ASM) locate the reset pinhole on the same side of the ASM as the two LEDs (one LED is constant red showing 12vDc power and the other will flash green when the ...:

How to install the Isonas Advanced Security Module (ASM) with Fail Safe Locks?

Resolution: When using an Isonas Advanced Security Module (ASM) for a Fail Safe lock and configuring the Access Point in Pure Access, you may need to set the ‘Fail Mode’ in Pure Access Cloud or the ‘Lock Typ...:

How do I assign a user to have web access in Pure Access Cloud?

Resolution: Pure Access Cloud On the Users page in Pure Access Cloud, click the action icon (3 vertical dots) to the far right of the user’s name that you want to invite and then click on ‘Manage Web Acc...:

Why can't a new Isonas web user see the dashboard, users or access points?

Resolution: Please check the following three possible causes: 1) Verify the new web user has ‘View’ or ‘Manage’ Area access. This is found on the second screen during the web access setup process. On the ...:

Does the RC-04 ship with a short pigtail cable?

Resolution: No, the Isonas RC-04 reader controllers do not ship with a pigtail.Here is the part number to order:CABLE-RC04-25 - 25’ RC-04 Pigtail CableWe do not offer longer p...:

Does the Schlage RC11/RC15/RCK15 ship with a short pigtail cable?

Resolution: Yes, the Schlage Reader Controllers come packaged with an 18" pigtail cable (P/N 47884474). If a longer cable is needed, a 25' cable is available: P/N 47274562 :