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FAQs

How do I assign a user to have web access in Pure Access Cloud?

Resolution: Pure Access Cloud On the Users page in Pure Access Cloud, click the action icon (3 vertical dots) to the far right of the user’s name that you want to invite and then click on ‘Manage Web Acc...:

Why can't a new Isonas web user see the dashboard, users or access points?

Resolution: Please check the following three possible causes: 1) Verify the new web user has ‘View’ or ‘Manage’ Area access. This is found on the second screen during the web access setup process. On the ...:

Does the RC-04 ship with a short pigtail cable?

Resolution: No, the Isonas RC-04 reader controllers do not ship with a pigtail.Here is the part number to order:CABLE-RC04-25 - 25’ RC-04 Pigtail CableWe do not offer longer p...:

Does the Schlage RC11/RC15/RCK15 ship with a short pigtail cable?

Resolution: Yes, the Schlage Reader Controllers come packaged with an 18" pigtail cable (P/N 47884474). If a longer cable is needed, a 25' cable is available: P/N 47274562 :

What is the solenoid coil resistance on the MA series solenoid?

Resolution: Resistance can be determined by dividing the voltage by the current. 12VDC divided by 0.42A = 28.57 24VDC divided by 0.21A = 114.28 :

What are the dimensions of the Falcon H2 thumb turn?

Resolution: The Falcon H2 series thumb turn is .846" (27/32") wide and 2.045" (2-3/64") long.:

Who sign's Certificate of Compliance forms?

Resolution: These normally go to quality manager at the factory where the product ships from. See here for an example of a blank COC form. :

What is the difference between a POS and BKY for a 2800 series Sr. Swing?

Resolution: First, these options are only used for a 2800 concealed series Sr. Swing that’s being used with center pivots. In this situation, the operator will become the head frame of the opening, and just ...:

Can the 9100 Benchmark operator be used with the 8310-3889 safety sensor kit?

Resolution: The 9100 Benchmark is not compatible with the 8310-3889 kit. If an 8310-877 header mount safety sensor is needed with a 9100 Benchmark, follow the below wiring.:

Can the 9100 Benchmark be used with an LO-21P device from BEA?

Resolution: Unfortunately, the 9100 Benchmark is not compatible with an LO-21P module. :