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FAQs

Does Schlage have video installation for the HSLR trim?

Resolution: Please click here for link for video installation instructions.:

Resolution: The Von Duprin HH9847 KAW or HH9947 KAW exit device is a product that Kawneer has tested for use with their hurricane doors. It is the same product as a standard 98/9947 except for the top ...:

Can we set the expiration date for a FOB to never on Engage?

Resolution: No, there must be a valid date entered into that field. It can be a number of years out, but must be filled in. :

What happens when Push Button is pressed on NDEB lock?

Resolution: The buttons functionality will depend on the Function of the lock. Storeroom mode – you can press the PB and it will light up but only when pressed, no functionality. In Office mode –&nbs...:

Can I get a special coat on the flush bolt rub plate?

Resolution: No, rub plates are only available in 32D finish because a finish would be rubbed off with daily use.:

How do I re-hand an auto door bottom

Resolution: Only the 321 & 323 Automatic Door Bottoms (ADB) need to be re-handed by rearranging internal parts. For these ADB's, you can remove the set screw from the side of the unit, then from one ...:

Can I replace the threaded barrel of the ball catch 349?

Resolution: No, a new 349 would have to be purchased.:

Can you notch an 8402 UL Kick plate?

Resolution: No, the 8402 UL Fire Rated kick plate cannot be notched or prepped for any hardware. :

Why is it so hard to get the flush bolt tip off?

Resolution: Many of our flush bolts have rod & tip service items because the tip shouldn't be removed. The factory uses red Loctite when assembling the rods and bolt tips which will cause difficulty ...:

Does the 3 Hour UL listing on L9000 locks cover the complete lock assembly?

Resolution: The 3 Hour UL listing covers the lock chassis only.: