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FAQs

Why can't a new Isonas web user see the dashboard, users or access points?

Resolution: Please check the following three possible causes: 1) Verify the new web user has ‘View’ or ‘Manage’ Area access. This is found on the second screen during the web access setup process. On the ...:

Does the RC-04 ship with a short pigtail cable?

Resolution: No, the Isonas RC-04 reader controllers do not ship with a pigtail.Here is the part number to order:CABLE-RC04-25 - 25’ RC-04 Pigtail CableWe do not offer longer p...:

Does the Schlage RC11/RC15/RCK15 ship with a short pigtail cable?

Resolution: Yes, the Schlage Reader Controllers come packaged with an 18" pigtail cable (P/N 47884474). If a longer cable is needed, a 25' cable is available: P/N 47274562 :

What is the solenoid coil resistance on the MA series solenoid?

Resolution: Resistance can be determined by dividing the voltage by the current. 12VDC divided by 0.42A = 28.57 24VDC divided by 0.21A = 114.28 :

What are the dimensions of the Falcon H2 thumb turn?

Resolution: The Falcon H2 series thumb turn is .846" (27/32") wide and 2.045" (2-3/64") long.:

Who sign's Certificate of Compliance forms?

Resolution: These normally go to quality manager at the factory where the product ships from. See here for an example of a blank COC form. :

What is the difference between a POS and BKY for a 2800 series Sr. Swing?

Resolution: First, these options are only used for a 2800 concealed series Sr. Swing that’s being used with center pivots. In this situation, the operator will become the head frame of the opening, and just ...:

Can the 9100 Benchmark operator be used with the 8310-3889 safety sensor kit?

Resolution: The 9100 Benchmark is not compatible with the 8310-3889 kit. If an 8310-877 header mount safety sensor is needed with a 9100 Benchmark, follow the below wiring.:

Can the 9100 Benchmark be used with an LO-21P device from BEA?

Resolution: Unfortunately, the 9100 Benchmark is not compatible with an LO-21P module. :

Can the 8200 Falcon operator be used with the 8310-3889 safety sensor kit?

Resolution: The 8200 Falcon operator is not compatible with the 8310-3889 kit .If an 8310-877 header mount safety sensor is needed with an 8200 Falcon operator, follow the standard wiring shown in the 8310-877...: