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FAQs

What to Do If Your Keys Are Missing from the Schlage packaging

Resolution: Discovering that your new Schlage lock is missing its keys can be frustrating. Here's what you should do if you find yourself in this situation.Steps to Resolve Missing Keys:Attempt to Exchange at ...:

Schlage F58/F59: Missing Parts

Resolution: If you have purchased a Schlage Model F58 or F59, you have only bought one half of the handleset. The F58 is the exterior portion, while the F59 is the interior portion. The F60 is the complete han...:

What is the largest door thickness the XB11-958 rim cylinders can be ordered?

Resolution: The maximum door thickness allowed is 7-5/8". Anything over that dimension will have to go through the Schlage Innovation Center RFQ Process for review. :

Is it possible to bypass a mag lock on a DE5300 to have a 0 second delay?

Resolution: No, must replace chexit PCB with a 0 second delay model. :

What replacement parts are available for Locknetics RS300 electric strikes?

Resolution: There are no replacement parts for the Locknetics RS300 series strike. :

What is difference between Glynn-Johanson (GJ) 70 and 79 series, ?

Resolution: Models in the 70 Series utilize a 1/2" diameter stainless steel bar, while the 79 Series uses a 3/4" stainless steel bar. The bar is always provided in US32D. :

Can the Schlage Encode Series Cylinders Be Replaced with Everest Cylinders?

Resolution: The entire Schlage Encode Series, including the Schlage Encode and Schlage Encode Plus Smart Wi-Fi Deadbolt models, cannot be fitted with an Everest cylinder. The Schlage Encode series utilizes 5-p...:

What is the Schlage equivalent of a Best 48H mortise deadbolt lock?

Resolution: The Schlage L400 series is an equivalent to the Best 48H mortise deadbolt locks. Best 48H function Schlage L400 function Description...:

What is the difference between the P and P6 cylinder suffix?

Resolution: When specifying the cylinder suffix P6 - you will receive a conventional 6-pin cylinder keyed 6. When specifying the cylinder suffix P - you will receive a conventional 6-pin cylinder, keyed 5.:

What material is part number 47278471 template for the L Lock HSLR Trim made from?

Resolution: The template is made from 304 Stainless Steel, and is .104" thick.: