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FAQs

Will a "pull side" key cylinder retract the latchbolt on the Von Duprin Chexit 98/99 Rim device when "armed"?

Resolution: No, when "armed" the Chexit 98/99 Rim device "locks" the latchbolt and therefore "locks" the key cylinder function. The device must be "dis-armed" for the key cylinder to retract the latchbol...:

I have a Von Duprin 3327A/3527A 3' exit device that has been cut down for a 30" door. Will the QEL 3' Baseplate Conversion Kit fit into this device?

Resolution: Yes, the 3' QEL Baseplate Conversion Kit will fit into a 3' exit device for a 30" opening width. :

Will the Von Duprin 373L control for 1 3/4" thick doors work for a 2 1/4" thick door?

Resolution: Yes, the Von Duprin 373L spindle is approximately 3" long and will easily fit a 2 1/4" thick door. Be aware that a different screw pack (longer screws) may be necessary for a thicker door to ...:

Does the Falcon 1990 Crossbar device retrofit to any of the newer pushpad models?

Resolution: The Falcon 1990 retrofits to the newer Falcon 1690 pushpad device. The rods are the same and do not require replacement. The 1690 can be ordered as "less rods". :

Are screws provided with the Schlage L9000 series Strikes and Armor Fronts when ordered separately?

Resolution: When ordered separately, both the Armor Fronts and Strikes will ship with the appropriate mounting screws.:

What is the lead time for Sitemaster software?

Resolution: Generally, Sitemaster ships with a 1-2 week lead time. :

What is a 20-002 Schlage mortise cylinder?

Resolution: The 20-002 Schlage mortise cylinder is a modular style mortise cylinder that is assembled for the specific application of an Adams Rite 2331. The 20-002 has the following features: A...:

What is the length of the DPS wire harness, that is for the 2210DPS closer?

Resolution: This DPS wire harness (pigtail connector) is 84".:

What Materials Are Used in Schlage Finishes?

Resolution: Schlage is renowned for its high-quality hardware finishes that combine durability with aesthetic appeal. Understanding the materials used in Schlage finishes can help you make informed decisions f...:

Do You Offer a Smart or Electronic Lock with a Keypad on Both Sides?

Resolution: No, Schlage does not currently offer smart or electronic locks with keypads on both sides. Our smart locks and electronic locks are designed with a keypad on the exterior and a thumb turn and/or le...: