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FAQs

What does Q mean in the part number for HL6?

Resolution: The Q in the part number or order acknowledgment for HL6 references the quiet latch. Features and Benefits Quiet functionality Dampened paddle action – depression and snapba...:

Schlage RC-15, RCK-15, and RC-11 - Factory Default Reset (FDR process)

Resolution: Schlage RC reader-controllers require to be reset to Factory Default for reasons including Getting ready to recommission into Engage after being deleted from a site. As part of troub...:

Will Von Duprin cut and size exit devices prior to shipping?

Resolution: Von Duprin does not offer custom cut to size exit devices at the factory. Devices must be cut in the field.:

Where is the template for the Schlage L9000 series Gen1 indicator?

Resolution: For rose (sectional) trim:Door should be prepped in accordance with the correct template for the particular lock function and trim. Pre-drill the 5/8" hole above the center line on the side th...:

Can Schlage Residential Locks Be Used on Screen or Security Doors?

Resolution: Schlage residential locks are not designed for outdoor use and cannot withstand exposure to the elements. The interior components of these locks must be installed indoors in a temperature-controlle...:

Are Schlage Encode Series Locks Compatible with Alarm.com?

Resolution: Yes the Schlage Encode Series locks, including models BE489, BE499, and FE789, are compatible with Alarm.com. Where to Find Compatible Schlage LocksFor a comprehensive list of Schlage locks an...:

Does Schlage provide installers?

Resolution: Schlage does not offer installers for Schlage Residential locks. All Schlage Residential locks are designed with EZ-Install technology, making them easy for customers to install themselves.&nb...:

Does the 3130 and 3030 closer use the same cylinder?

Resolution: No the cylinders are not the same. Internally there are differences. So the cylinders cannot be interchanged as you won't get proper operation or regulation. :

How do you determine COR length?

Resolution: To determine COR length, the "channel" will reach all the way across the "active" leaf, then preferably 1/2 way across the "inactive" leaf. :

How does the mortise cylinder lock/unlock the 996L-M lever trim?

Resolution: The mortise cylinder threads into the 7500 lock body through the 996 L M trim to lock/unlock the lever function. There is a small slot head screw that must be turned all the way "in" on the s...: