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FAQs

Are all CTEs able to pair with MTB readers?

Resolution: Yes, you can pair an MTB reader to any of the CTE controllers.The firmware must be updated to the latest version on the older CTE's for it to work with the bluetooth credentials.To pair the reader ...:

How do I remove and reuse a Schlage Control lock?

Resolution: There are (2) steps required to reset a Lock and allow it to be commissioned for reuse. First, the lock had to be deleted from the Engage site it was previously commissioned to. This can be ...:

Is there a maintenance recommendation for Schlage Electromagnetic Locks?

Resolution: At twelve (12) monthly intervals the following maintenance should be followed; All fixing screws checked and tightened on the mag lock & armature plate. External surfaces wiped o...:

What does a solid red led mean on the RU/RM?

Resolution: Low battery - red on is active for battery voltage below 4.7V :

Will NDE locks read EV2 card?

Resolution: Firmware of 2.09.09 or higher on the NDE locks supports EV2 credentials. :

Is the pigtail the same for the Isonas RC-02 and the RC-03 readers?

Resolution: Yes, they use the same pigtail. :

Which phones are tested to work with the SUS-A cable?

Resolution: The following phones have been tested to work with the SUS-A cable: Android OS (9.0 or higher): Galaxy S8, Galaxy S10 Pixel 3, Pixel 4 Moto G, Moto G6 and G7 :

Can you activate the deadbolt on an LE lock from the outside?

Resolution: No, you cannot activate the deadbolt from the outside of the lock. :

How to Set Up Schlage Encode Series Locks with Bluetooth Only

Resolution: The entire Schlage Encode Series, can be temporarily set up to operate via Bluetooth only, which is useful for new residences without Wi-Fi. While this setup allows limited remote access through th...:

Is Changing the Finish Color on a Schlage Lock Covered Under Warranty?

Resolution: When it comes to altering the finish color of a Schlage lock, it's important to understand the warranty terms. Schlage's warranty covers "like for like" replacements, meaning the same style and fin...: