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FAQs

Is there a 2021 IBC Code update on Automatic Operators on Public Entrances?

Resolution: See here for informative post from Allegion IDH site on the 2021 IBC Code update on Automatic Operators on Public Entrances. See here for additional post from Allegion IDH site regarding...:

How to Enable/Disable Vacation Mode on Schlage Keypad and Touch Locks

Resolution: When Vacation Mode is enabled, User Codes will not unlock the lock. This feature is used to ensure lock remains secure while you are away from home. Simply disable vacation mode to resume normal op...:

How to order Custom Series Schlage locks?

Resolution: Schlage Custom Series locks can be special ordered either in-store or online. Typically, you will need to speak with a professional to complete the order. Build.com offers online options, while bot...:

What optional switches are offered with the L9025?

Resolution: The L9025 can we ordered with the below options: LX RX RX/LX DPS RX/DPS RX/LX/DPS LX/DPS :

What optional switches are offered for L9026?

Resolution: The below are optional switches that can be ordered with L9026: LX RX RX/LX DPS RX/DPS RX/LX/DPS LX/DPS :

Can the LCN Sr Swing AC power cable be purchased separately?

Resolution: Unfortunately this AC power cable is not sold separately, it is included in the Cable Parts Bag, which is a part # of -518. So you would need to purchase this Sr Swing Cable Parts Bag to ge...:

Availability of BE369: Discontinued Model and Recommended Alternative

Resolution: The BE369 model has been discontinued and is no longer available for purchase. If you're looking for a Z-Wave-compatible lock, we recommend the BE469ZP as a suitable alternative. For more informati...:

How to Exclude a Schlage Connect Lock from Ring

Resolution: If your Schlage Connect lock is paired with the Ring Alarm Base Station and you need to remove it, you must perform an exclusion process. The steps for exclusion may vary depending on the hub manuf...:

Support outside of the US?

Resolution: If you are an international customer located outside of the United States and require assistance, please fill out a Global Contact Request Form. This form allows you to provide detailed information...:

What Falcon and Schlage cylinders and cams are used with Falcon exit devices?

Resolution: Follow are detailed tables of Falcon and Schlage cylinders and cams used for Falcon brand exit devices. Falcon 24: Click HERE for Cylinder and Cam Options Falcon ...: