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FAQs

Resolution: Firmware of 2.09.09 or higher on the NDE locks supports EV2 credentials. :

Is the pigtail the same for the Isonas RC-02 and the RC-03 readers?

Resolution: Yes, they use the same pigtail. :

Which phones are tested to work with the SUS-A cable?

Resolution: The following phones have been tested to work with the SUS-A cable: Android OS (9.0 or higher): Galaxy S8, Galaxy S10 Pixel 3, Pixel 4 Moto G, Moto G6 and G7 :

Can you activate the deadbolt on an LE lock from the outside?

Resolution: No, you cannot activate the deadbolt from the outside of the lock. :

How to Set Up Schlage Encode Series Locks with Bluetooth Only

Resolution: The entire Schlage Encode Series, can be temporarily set up to operate via Bluetooth only, which is useful for new residences without Wi-Fi. While this setup allows limited remote access through th...:

Is Changing the Finish Color on a Schlage Lock Covered Under Warranty?

Resolution: When it comes to altering the finish color of a Schlage lock, it's important to understand the warranty terms. Schlage's warranty covers "like for like" replacements, meaning the same style and fin...:

What is the Falcon X series rose diameter?

Resolution: The Falcon X series offers both the Gala and York style roses. York rose diameter = 3.197" (~ 3-1/4")Gala rose diameter = 2.570" (~2-5/8"):

What diode (for use with Electric Strikes) is sent out with the LCN Sr Swing and Benchmark operators?

Resolution: The diode is a 1N4148 diode. The diode is shipped in the ES filter kit. See here for photo a Sr Swing ES filter kit. :

Where are instructions for Von Duprin Emergency Secure Lockdown (ESL) option?

Resolution: The Emergency Secure Lockdown (ESL) instructions can be found by clicking HERE. :

Emergency Secure Lockdown (ESL) Frequently Asked Questions

Resolution: Please reference the data sheet and instruction sheet for most technical questions regarding the Von Duprin Emergency Secure Lockdown (ESL) option. Following are additional q...: