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FAQs

What is the purpose of the flashing yellow LED on the 900-4RL board?

Resolution: The flashing yellow LED is known as the "Function LED". It indicates whether the 900-4RL board is set to four-zone controller (4TD) function, automatic operator (AO) function, or secure inter...:

What is the degree of rotation necessary for a cylinder to retract the latch on a Falcon 2090?

Resolution: The cylinder must rotate approximately 90 degrees in order to retract the latch on a 2090 device.:

Will AD300 Mortise lock body support any other back set but 2 3/4 "?

Resolution: No. the mortis lock body is 2 3/4" only But, the cylindrical lockset can be ordered for deeper backsets. :

I cannot see the Credential Badge ID number of an enrolled credential in Engage.

Resolution: If the badges are locally enrolled at a Engage lock, the cards or fobs only show as Credential 1 or Credential 2 etc. The Card IDs are only visible if you are using smart credentials and...:

How to transfer an Engage account?

Resolution: You as the current Admin in the account can send invitations to other email addresses to have access to your site.You can select what role they will have in the account.When they get the link, they...:

What should the Ohms read on a coil in a M490G?

Resolution: Approximately 30-40 Ohms (the one on our test bench measured at 32.8 Ohms on each coil).:

Are all CTEs able to pair with MTB readers?

Resolution: Yes, you can pair an MTB reader to any of the CTE controllers.The firmware must be updated to the latest version on the older CTE's for it to work with the bluetooth credentials.To pair the reader ...:

How do I remove and reuse a Schlage Control lock?

Resolution: There are (2) steps required to reset a Lock and allow it to be commissioned for reuse. First, the lock had to be deleted from the Engage site it was previously commissioned to. This can be ...:

Is there a maintenance recommendation for Schlage Electromagnetic Locks?

Resolution: At twelve (12) monthly intervals the following maintenance should be followed; All fixing screws checked and tightened on the mag lock & armature plate. External surfaces wiped o...:

What does a solid red led mean on the RU/RM?

Resolution: Low battery - red on is active for battery voltage below 4.7V :