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FAQs

Can an LCN CUSH arm be converted to a Spring Cush arm?

Resolution: No, these are two completely different arms and cannot be converted. The Cush and Spring Cush arms have different shoes so you can not install a Spring Cush block assembly (XXXX-3080)&n...:

Does the RAL or SRI add on cost apply when ordering just parts?

Resolution: No, there is no add on for either of these options when ordering just parts. The add on cost for RAL and SRI only apply to the complete closer.:

Is the 705 pin and barrel continuous hinge furnished with Adjusta-studs?

Resolution: Yes, this is the only hinge that ships standard with Adjusta-studs and corresponding machine screws. It also ships with self-drilling self-tapping screws if Adjusta-stud method of installatio...:

What special template is used to mount a 4820 pneumatic closer on the door on the pull side of the opening?

Resolution: PRODUCT SUPPORT INFO ONLYLCN did have an ST for this application at one time (ST-2408) but it was obsoleted in 2023 because it had not been ordered in years. If PS gets a request for this app...:

Is there a special template for a 4630 companion closer?

Resolution: ST-3067 is the Companion Closer for a 4631 operator. It is a 4631 mounting channel and cover, a manual closer, and with no electronics. Order a 4631 x ST-3067.Please NOTE: ST30...:

Is there a special template for a 4811 companion closer?

Resolution: ST-2129 is the Companion Closer for a 4811 operator. It is a 4810 mounting plate and cover, a manual closer, and with no pneumatics. Order a 4811 X ST2129. For current pricing or ad...:

Is there a special template for a 4822 companion closer?

Resolution: ST-1855 is the Companion Closer for a 4822 operator. It is a 4820 mounting plate (18 or 18G) and cover, a manual closer, and with no pneumatics. Order a 4822 X ST1855. ...:

Is there a special template for a 4841 companion closer?

Resolution: ST-3097 is the Companion Closer for a 4841 operator. It is a 4840 mounting plate and cover, a manual closer, and with no pneumatics. Order a 4841 X ST3097. For current pricing ...:

Does M996L work with delayed egress (Chexit, DE5300, RCM) ? Why does Faill Secure not work?

Resolution: Yes, M996L trim works with Von Duprin delayed egress devices. (Chexit, DE5300, RCM). If your M996L is not operating in Fail Secure mode as expected, please follo...:

Does the Von Duprin Chexit 98/9927 require Rod Guards?

Resolution: Yes, the Von Duprin Chexit 3327A/3527A/9827/9927 devices require Rod Guards for vandal protection from "inside" the space. Improper use of the rods can result in latch retraction so Rod Guard...: