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FAQs

How can I assign individual OSDP ADDRESS to the MT readers?

Resolution: Yes you can, you will need configuration cards for the addressing:Here are the part number for the specific addresses:CE-401-447 OSDP Address 0 (Default)CE-401-448 OSDP Address 1CE-401-449 OSDP Add...:

Is there a way to test signal strength on Locknetics WRT-K wireless receiver?

Resolution: Yes- Pressing and holding transmitter button for three (3) seconds activates signal strength LED on remote fob Signal Strength Indicator- LED COLOR DESCRIPTION GREEN strong wireless si...:

What is the maximum distance for POE (Power over Ethernet)?

Resolution: Standard PoE has Ethernet cable distance restrictions of 328 feet.:

Gateway not holding static IP keeps defaulting to default IP address.

Resolution: Updating firmware on gateway to the latest has resolved saving static IP address. :

Can you get the Athens lever with the J YA7 FSIC Yale core with the AD/CO locks?

Resolution: No, it is not available with the Athens Lever. Available only with the RHO, 8RO, SPA, 8SP lever styles. :

Getting compile failed on Isonas Pure Access Cloud.

Resolution: 2 things to check. Make sure the firmware is up to date on your devices. Also run a user report making sure no one has a credential with a 0 value. :

Trying to update the firmware in IPBridge, getting error: Update coprocessor 2 error.

Resolution: The IP-Bridge 1.19/1.03 coprocessor firmware (1.03) can be difficult to install. If your IP-Bridge is already at coprocessor version 1.03 it is strongly recommended that you do not attempt to reins...:

On the PIM400-TD2, is the tamper active all the time?

Resolution: If the tamper button is not connected to the tamper terminals, the PIM400-TD2 is NOT in a tamper state. If the tamper button is connected and they have the cover off it is in tamper state. ...:

Schlage Sense: Not Receiving Notifications

Resolution: To receive notifications from the Schlage Sense - BE479, Discontinued, the lock must be paired with either the Schlage Sense Wi-Fi Adapter (BR400) or Apple HomeKit.:

Are the user codes for my Schlage deadbolt deleted when the battery is changed?

Resolution: The codes will remain stored in the lock while the batteries are changed. If a factory reset is done on the lock then all of the programed codes will be erased. However, the user codes from the p...: