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FAQs

Schlage Sense: Not Receiving Notifications

Resolution: To receive notifications from the Schlage Sense - BE479, Discontinued, the lock must be paired with either the Schlage Sense Wi-Fi Adapter (BR400) or Apple HomeKit.:

Are the user codes for my Schlage deadbolt deleted when the battery is changed?

Resolution: The codes will remain stored in the lock while the batteries are changed. If a factory reset is done on the lock then all of the programed codes will be erased. However, the user codes from the p...:

Schlage Knob and Lever Thick Door Kits

Resolution: Schlage Residential Knobs and Levers, including Smart and Electronic models, are designed with a specific chassis that does not support the use of Thick Door Kits. This means that these products ca...:

Troubleshooting Wi-Fi Pairing Issues with the Schlage Encode

Resolution: If you’re having trouble connecting your Schlage Encode Series Smart Wi-Fi Deadbolt, including the Schlage Encode and Schlage Encode Plus, to your Wi-Fi network, the issue may be related to network...:

Is rescue hardware available in other finishes besides satin stainless steel?

Resolution: Powder coat finishes are available as an engineering special. The latch bolt from the lockset will rub against the strike and wear off applied finishes. This is why stainless steel only is re...:

Where are documents for the Dexter ED1500?

Resolution: Use the Instructions for the Dexter ED2000. The product was rebranded from ED2000 to ED1500, but still installs and templates the same. :

What is the resistance of the solenoid on an FSE/FSA 510L?

Resolution: 72 ohms ± 5%:

Are Lost Keys Covered Under Warranty?

Resolution: No, lost keys are not covered under the Schlage Warranty. If you have lost your keys, we recommend contacting a local locksmith for assistance in obtaining a replacement.:

Encode Series Keypad Not Responding

Resolution: Do you have a Schlage Encode Series Lock (BE48, BE499, FE789) with a keypad that is no longer responding? We're here to help diagnose and troubleshoot the issue. Why is the Keypad not Respondi...:

What is the difference between a 10-001 and 10-013?

Resolution: The difference is material thickness. 10-001 is 0.064" thick 10-013 is 0.080" thick The 10-001 and 10-013 are both square corner, T-strike, with box 1 1/8” x 2 3/4" offered in ...: