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FAQs

Resolution: **As of July 2023 the 955-1P, 955-2P and 955-6P have been discontinued and will no longer be offered** Schlage KS padlocks are not key retaining.Falcon 955 padlocks offer key retaining as a st...:

How do you specify the breakaway lever on the Schlage ND lock?

Resolution: To order the Schlage ND lock with an exterior breakaway lever, you must specify the Rhodes design and the correct corresponding "XN" number for the cylinder type from this list (Rhodes lever is onl...:

Can the M996 lever handing be changed in the field?

Resolution: Yes, the M996 lever handing can be changed in the field. The handing process for the M996 is the same as the handing process for the standard 996. Reference the 996L installation instru...:

Must the tailpiece extension always be used when installing a cylinder on the Guard-X 2670 device?

Resolution: The tailpiece extension should only be used when the cylinder tailpiece is recessed less than 3/4" inside the cylinder bracket. :

What is the purpose of the flashing yellow LED on the 900-4RL board?

Resolution: The flashing yellow LED is known as the "Function LED". It indicates whether the 900-4RL board is set to four-zone controller (4TD) function, automatic operator (AO) function, or secure inter...:

What is the degree of rotation necessary for a cylinder to retract the latch on a Falcon 2090?

Resolution: The cylinder must rotate approximately 90 degrees in order to retract the latch on a 2090 device.:

Will AD300 Mortise lock body support any other back set but 2 3/4 "?

Resolution: No. the mortis lock body is 2 3/4" only But, the cylindrical lockset can be ordered for deeper backsets. :

I cannot see the Credential Badge ID number of an enrolled credential in Engage.

Resolution: If the badges are locally enrolled at a Engage lock, the cards or fobs only show as Credential 1 or Credential 2 etc. The Card IDs are only visible if you are using smart credentials and...:

How to transfer an Engage account?

Resolution: You as the current Admin in the account can send invitations to other email addresses to have access to your site.You can select what role they will have in the account.When they get the link, they...:

What should the Ohms read on a coil in a M490G?

Resolution: Approximately 30-40 Ohms (the one on our test bench measured at 32.8 Ohms on each coil).: