Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Gateway not holding static IP keeps defaulting to default IP address.

Resolution: Updating firmware on gateway to the latest has resolved saving static IP address. :

Can you get the Athens lever with the J YA7 FSIC Yale core with the AD/CO locks?

Resolution: No, it is not available with the Athens Lever. Available only with the RHO, 8RO, SPA, 8SP lever styles. :

Getting compile failed on Isonas Pure Access Cloud.

Resolution: 2 things to check. Make sure the firmware is up to date on your devices. Also run a user report making sure no one has a credential with a 0 value. :

Trying to update the firmware in IPBridge, getting error: Update coprocessor 2 error.

Resolution: The IP-Bridge 1.19/1.03 coprocessor firmware (1.03) can be difficult to install. If your IP-Bridge is already at coprocessor version 1.03 it is strongly recommended that you do not attempt to reins...:

On the PIM400-TD2, is the tamper active all the time?

Resolution: If the tamper button is not connected to the tamper terminals, the PIM400-TD2 is NOT in a tamper state. If the tamper button is connected and they have the cover off it is in tamper state. ...:

Schlage Sense: Not Receiving Notifications

Resolution: To receive notifications from the Schlage Sense - BE479, Discontinued, the lock must be paired with either the Schlage Sense Wi-Fi Adapter (BR400) or Apple HomeKit.:

Are the user codes for my Schlage deadbolt deleted when the battery is changed?

Resolution: The codes will remain stored in the lock while the batteries are changed. If a factory reset is done on the lock then all of the programed codes will be erased. However, the user codes from the p...:

Schlage Knob and Lever Thick Door Kits

Resolution: Schlage Residential Knobs and Levers, including Smart and Electronic models, are designed with a specific chassis that does not support the use of Thick Door Kits. This means that these products ca...:

Troubleshooting Wi-Fi Pairing Issues with the Schlage Encode

Resolution: If you’re having trouble connecting your Schlage Encode Series Smart Wi-Fi Deadbolt, including the Schlage Encode and Schlage Encode Plus, to your Wi-Fi network, the issue may be related to network...:

Is rescue hardware available in other finishes besides satin stainless steel?

Resolution: Powder coat finishes are available as an engineering special. The latch bolt from the lockset will rub against the strike and wear off applied finishes. This is why stainless steel only is re...: