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FAQs

Will the standard Von Duprin 2227 rods fit an 8' door?

Resolution: No, the standard Von Duprin 2227 rods will only fit a 7' door. An extension rod for 7' up to 10' is required if the door height is "greater" than 7'. :

Is there a charge for ordering Falcon keys with the Do Not Duplicate Stamp?

Resolution: Falcon keys can be ordered with the Do Not Duplicate Stamp. Specify Stamp key “Do Not Duplicate”. The 50-219 Keying and Stamping Charge would apply. :

Why is the 09-509 L583-363 027 binding with the coin turn?

Resolution: TECH SUPPORT ONLY See document regarding the 09-509 L583-363 027 situation here. :

Will the Schlage Home App Work on a Computer?

Resolution: No. The Schlage Home app is only available on mobile devices and is not compatible with computers. :

Schlage Keypad Deadbolt: Using the Key

Resolution: The Schlage Keypad Deadbolt - BE365 has a floating cylinder. To use the key on the BE365 Keypad deadbolt, place the exterior thumbturn in the 12 to 6 o'clock position and insert the key. Then, whil...:

Schlage FE575: Can It Stay Unlocked?

Resolution: The FE575 is an auto-locking lock and cannot be programmed to remain unlocked. For a lock with the option to stay unlocked, consider the Schlage FE595, which features Flex Lock capabilities. Flex L...:

What is LCN ST-5203?

Resolution: This ST is required when using a LCN 4050A closer in a pull side mount with a GJ 100 or 410 series concealed overhead stop. This requires a 4050A-18 plate ordered separately. ST-5203 is...:

What service parts are available for Von Duprin Windstorm Devices: WS9827, WS9927, WS9857, WS9957 ?

Resolution: Service parts for Von Duprin Windstorm Devices WS98/9927 and WS98/9957 (-F) can be found at this link: CLICK HERE:

On what door thickness can the Falcon MA Indicators be installed?

Resolution: The Falcon MA Sectional Indicator, AE55012-XX or the Escutcheon Indicator AE87012-XX, will fit doors up to 1-7/8" E.E. door dimension. There are no Special Order options available.:

Where can I find Schlage "D" knob parts?

Resolution: The Schlage D series was discontinued in August 2020 and is no longer available.: