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FAQs

Can Multiple Schlage Electronic or Smart Locks Be Ordered with the Same Factory Codes?

Resolution: No, multiple Schlage electronic or smart locks cannot be ordered with the same factory codes. For security purposes, each lock is programmed with its own unique set of factory codes, ensuring that ...:

How to View Battery Percentage in the Schlage Home App

Resolution: When your lock's batteries are extremely low, the lock will flash a red battery icon before unlocking when entering the code, or before locking with the lock icon.To proactively check the battery p...:

Does Schlage's Warranty Cover Sun Damage to the Lock Finish?

Resolution: Yes, sun damage to the lock's finish is covered under Schlage's finish warranty. If your lock's finish fades, peels, or deteriorates due to sun exposure, you may be eligible for a replacement or re...:

How to Fix a Latch That Won't Retract: Turning the Knob/Lever to Close the Door

Resolution: A door latch that doesn't retract properly can be frustrating and inconvenient. If you find yourself having to turn the knob or lever to close the door, it's time to troubleshoot and fix the issue....:

What replaced the 10-055 strike?

Resolution: The 10-094 is a 1-1/8" x 2-3/4" deadbolt strike. The 10-094 strike does not include a dust box. The 10-112 (dust box and screws) can be ordered and used with the 10-094 strike.:

Do the replacement L9000 outside escutcheons include thru-bolts when ordered as a part?

Resolution: When outside escutcheon or outside lever/knob + escutcheon assemblies are ordered as parts, thru-bolts for mounting are not included. :

Will the "Alarm Lock" lever trim work with the Von Duprin 33A/35A exit device?

Resolution: Allegion has not tested the use of an Alarm Lock lever trim with the Von Duprin 33A/35A exit devices. However, the retraction function on the back of the 33A/35A exit device requires turning ...:

What is the acceptable voltage level for the Von Duprin QEL motor?

Resolution: The Von Duprin QEL motor requires 24 volts DC +/- 10% to operate correctly.:

Will the Von Duprin 110 NL Cylinder Assembly work for a door thickness of 2 1/4"?

Resolution: Yes, the "fastening" screw that mounts under the exit device will accomodate a door thickness up to 2 1/4" thick. :

Is the same circuit board used for Von Duprin Chexit, RCM, and DE5300?

Resolution: The general functionality and logic of the Chexit circuit board and DE5300/RCM circuit board is the same. However, the DE5300/RCM circuit board is mounted on its plastic bracket in a dif...: