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FAQs

Do the replacement L9000 outside escutcheons include thru-bolts when ordered as a part?

Resolution: When outside escutcheon or outside lever/knob + escutcheon assemblies are ordered as parts, thru-bolts for mounting are not included. :

Will the "Alarm Lock" lever trim work with the Von Duprin 33A/35A exit device?

Resolution: Allegion has not tested the use of an Alarm Lock lever trim with the Von Duprin 33A/35A exit devices. However, the retraction function on the back of the 33A/35A exit device requires turning ...:

What is the acceptable voltage level for the Von Duprin QEL motor?

Resolution: The Von Duprin QEL motor requires 24 volts DC +/- 10% to operate correctly.:

Will the Von Duprin 110 NL Cylinder Assembly work for a door thickness of 2 1/4"?

Resolution: Yes, the "fastening" screw that mounts under the exit device will accomodate a door thickness up to 2 1/4" thick. :

Is the same circuit board used for Von Duprin Chexit, RCM, and DE5300?

Resolution: The general functionality and logic of the Chexit circuit board and DE5300/RCM circuit board is the same. However, the DE5300/RCM circuit board is mounted on its plastic bracket in a dif...:

Will the standard Von Duprin 2227 rods fit an 8' door?

Resolution: No, the standard Von Duprin 2227 rods will only fit a 7' door. An extension rod for 7' up to 10' is required if the door height is "greater" than 7'. :

Is there a charge for ordering Falcon keys with the Do Not Duplicate Stamp?

Resolution: Falcon keys can be ordered with the Do Not Duplicate Stamp. Specify Stamp key “Do Not Duplicate”. The 50-219 Keying and Stamping Charge would apply. :

Why is the 09-509 L583-363 027 binding with the coin turn?

Resolution: TECH SUPPORT ONLY See document regarding the 09-509 L583-363 027 situation here. :

Will the Schlage Home App Work on a Computer?

Resolution: No. The Schlage Home app is only available on mobile devices and is not compatible with computers. :

Schlage Keypad Deadbolt: Using the Key

Resolution: The Schlage Keypad Deadbolt - BE365 has a floating cylinder. To use the key on the BE365 Keypad deadbolt, place the exterior thumbturn in the 12 to 6 o'clock position and insert the key. Then, whil...: