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FAQs

Why Is My Schlage Lever or Knob Drooping or Sagging?

Resolution: A drooping or sagging Schlage lever or knob is typically caused by an issue within the chassis. Since this cannot be resolved through troubleshooting, we recommend contacting Customer Support by su...:

What Metals Are Used to Manufacture Schlage Locks?

Resolution: Schlage locks are crafted using a combination of base metals, including tin, brass, zinc, and aluminum. For more detailed information about the materials used in Schlage locks, please visit our Mat...:

How do I order a scalp plate for the door edge for a 5547WDC?

Resolution: There are two possible scalp plates, depending on the trim application and door preparation. Both are ordered by description as configured products (category: cover plates). They are&...:

Can Von Duprin concealed cable devices be ordered for non-standard door heights?

Resolution: Orders for cable devices for non-standard door heights are processed as engineering specials at an additional charge per cable.:

Schlage Sense: Delete Wi-Fi Adapter

Resolution: Please follow the steps below to remove the Wi-Fi Adapter - BR400, Discontinued from the Schlage Home App and unpair from the Schlage Sense - BE479, Discontinued:Launch the Schlage Home App.Press t...:

Does Schlage Ship Warranty Replacements Outside of the United States?

Resolution: Schlage ships warranty replacements only within the U.S. and to Puerto Rico. :

What Should I Do If the Wire Breaks While Replacing Batteries in My Lock?

Resolution: Schlage keypad deadbolts, keypad lever locks, touchscreen levers and deadbolts, and smart deadbolts all feature wire connections to the battery power source. If this wire breaks during battery repl...:

Does Schlage make a Mogul cylinder?

Resolution: TECH SERVICES ONLY Schlage can make a Mogul adapter ring through the Innovation Center Specials process. :

What product does a 6114 electric strike work with?

Resolution: The 6114 electric strike is used with a product called a "rim nightlatch", which is not an exit device with nightlatch function trim. A "rim nightlatch" is a product mounted on the pull ...:

Is there a replacement for the old LCN 202/204/206 series overhead concealed closers?

Resolution: No, there is no direct replacement. You will unfortunately need to start over with a current product offering. These closers were obsoleted in the 1940's. :