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FAQs

How can I change the country code for the Engage Mobile credentials?

Resolution: Currently, the Schlage Mobile Credential is supported for US usage only. The 1+ Country Code cannot be changed.:

How to I update my email address for my Engage account?

Resolution: There is no way to change the email address in Engage. You will have to create a new team member with the new email address.Log in to your current Engage account. Go to the Advanced tab....:

Can I rename the locks in Engage?

Resolution: A commissioned Engage device can be renamed using the Engage web portal. After signing in with your Engage log in, select the Devices option from the upper menu. Then select the dev...:

Does the 9947 KAW have a "U" shaped top latch like the one used on a DOM 1690?

Resolution: Yes:

Does Ives FS 1154 floor stop come with the screw that holds the rubber foot in place?

Resolution: Yes. Part # FSPART.1063 can be used to replace the rubber bumper and screw. :

What is the smallest increment that you can order a Sr Swing Header?

Resolution: 1/8" is the smallest increment.:

Are Schlage Classic Obverse CE, EF, and FG keyways composite keyways?

Resolution: In the Schlage Classic Obverse family, there are three double letter keyways: CE, EF, and FG. These are unique keyways not composites. Each of these keyways is operated by its own key...:

Are Schlage ND locks with extended door thickness also available with competitor cylinder prep?

Resolution: ND locks with extended door thicknesses are available with the competitor cylinder prep options as listed below and in the price book: Corbin Russwin KIL (L-CO6) Corbin Russwin FSIC ...:

What is the part # for the Von Duprin ES 5547 Retrofit Kit?

Resolution: The 5547 series exit device can be used with an electric strike if the 050656-00: ES5547 TOP LATCH/ROD SERV KIT is used. :

Cross bar XX not found in literature

Resolution: The XX Series crossbar exit device is obsolete. The recommended replacement is the Von Duprin 88 series. Von Duprin offers retrofit cover plates for that conversion (see Von Duprin price book).: