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FAQs

What are the password requirements for the Engage software password?

Resolution: Password Rules for the Engage software: At least 10 characters At least 1 uppercase letter At least 1 lowercase letter At least 1 number or symbol: 1@#$%^&*()-+<&g...:

How to lockdown a specific access point in Pure Access?

Resolution: You can lockdown a specific access point in Pure Access by sending a ‘Lockdown’ Command, using a Single Access Point Widget, using a Multi-Access Point Widget, using a Lockdown Widget or by creatin...:

What database does Engage use, SQL?

Resolution: No. It's cloud based system with AES 256 encryption.:

If an FE410 was ordered for 4" center, can lock be field updated to accept 5.5" center?

Resolution: No, the FE410 is not field upgradable from 4" to 5.5" center. You will need to order a new lock. :

Why does the IP address of my Gateway keep changing?

Resolution: If the IP address is set to DHCP, it will change depending on the address available. :

What touch bars are available under the Locknetics brand?

Resolution: TB-36 Touch bar - 36" door 628 FINISH TB-42 Touch bar - 42" door 628 FINISH TB-48 Touch bar - 48" door 628 FINSH :

How do I connect the HHD to the Legacy WA series PIM—OTD?

Resolution: Connect the HHD to the serial connection on PIM-OTD, press and hold the SA button while pressing and releasing the reset button. Continue to hold the SA button until the LED's start fl...:

Do the MT2, and Si, have different formats on the readers?

Resolution: The MT2 and the Si readers are two different readers. The MT2 is MultiTech reader that can read smart and prox cards on an AD locks. It can only read the encoded sector of Sch...:

Is the LCN 2610 arm handed?

Resolution: Yes, the 2610 arm is handed. You must specify right or left hand when ordering.:

Are the B600/700/800 series deadbolts listed for Florida Building Commission for hurricane ratings?

Resolution: The Schlage B500 is included in the following Florida Building Commission product approval FBC listing FL 3256 component approval – B500 must be used with cylindrical lock ...: