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FAQs

Where is the top strike template for the Schlage LM9200?

Resolution: The LM9200 top strike is surface mounted in the field. (See note below for how this strike functions.) The frame preparation is detailed in step 10 of the installation instructions whic...:

When did the B600 deadbolt change from fixed to adjustable?

Resolution: Starting January 15th, 2021 the B600 is provided as a standard with an adjustable 2-3/8" to 2-3/4" backset deadbolt. (Part # 12-296):

What is the thickness of the LM9300 bottom strike?

Resolution: The thickness of the strike is 1/8" (+/- .005"). :

Can a hinge pin door stop be used with the 3SP1 spring hinge?

Resolution: The 3SP1 commercial spring hinge does not have a hinge pin design that will accommodate a hinge pin door stop. Please note: hinge pin door stops are intended for use in residential applicatio...:

Can the bittings be stamped on Falcon Interchangeable core keys?

Resolution: Falcon I/C keys can be stamped with the bitting. Add "stamp bitting on keys", at time of order.:

Is the B500 circular drive in latch fire rated?

Resolution: The adjustable backset, the circular drive-in deadbolt will be 3-hour fire-rated and will be a shared part with the B600 series.Part number 12-316. Circular drive-in deadbolt, adjustable ...:

What is the diameter of the spin ring for the B600 deadbolts?

Resolution: The diameter of the spin ring is 2.48 - 2.5 inches in diameter. The part numbers for the spin ring (trim ring) are: B600-070 7/8" Collar (trim ring) for 1 5/8" – 2 1/2" door...:

How can I change the country code for the Engage Mobile credentials?

Resolution: Currently, the Schlage Mobile Credential is supported for US usage only. The 1+ Country Code cannot be changed.:

How to I update my email address for my Engage account?

Resolution: There is no way to change the email address in Engage. You will have to create a new team member with the new email address.Log in to your current Engage account. Go to the Advanced tab....:

Can I rename the locks in Engage?

Resolution: A commissioned Engage device can be renamed using the Engage web portal. After signing in with your Engage log in, select the Devices option from the upper menu. Then select the dev...: