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FAQs

Is the Von Duprin 22 device equipped for QEL quiet electric latch retraction?

Resolution: No, the 22 model is NOT equipped for EL or QEL function at this time. :

If I have a Von Duprin 98/9947 device on a 7' door, can it be used on an 8' door?

Resolution: Yes, the Von Duprin 98/9947 metal door concealed vertical rod device has adjustable rods up to 8'4".:

Schlage GF3000 - Components of P280135 Mounting Hardware Pack

Resolution: The parts included in the mounting hardware pack are: (14) SCREW, 10-24 X ½ (2) SCREW – PAN HEAD 10-32 (8) SCREW - #10 SELF TAP (1) HEX WRENCH (2) MOUNTING TAB – MAGNET, GF3000 :

Schlage 7764 - Screw Types Included

Resolution: The 7764 installation kit includes: (4) Phillips sheet metal screws and (4) wood screws The kit does not include security screws. :

Schlage Engage Device - Null Values

Resolution: Too many characters in device name can cause all values other than SN in settings. Reducing name length to less than 25 characters, including spaces, will correct this. Note: It is recomme...:

Schlage BE467 - Battery Pack Replacement Part Number

Resolution: The part numbers for the Control BE467 battery holder and cable is:47277177 - The battery holder for 2.2/2.3 47266651 - The cable only47416191 - 2.2 battery holder kit which ...:

Schlage FE410 - Passage or Deadlatch Issues in Retracting on Lever Press

Resolution: Excessive wear on the latch caused by installation issues can create a condition where the lever will not be able to retract the deadlatch. If the door and frame are not aligned the deadlatch ...:

Engage lock - Failing POST on Power Up

Resolution: When the batteries are connected, the lock will perform a Power On Self-Test (POST). The POST is a self-diagnostic test that the lock runs to verify that the lock is installed correctly. The POST t...:

PIV Credentials - CSN/UID

Resolution: PIV cards have a 7 byte (56bit) CSN:

Schlage NDE - PIV Credentials and CSN/UID

Resolution: PIV cards can be read if MIFare CSN is enabled in NDE settings via Engage mobile app. The data is truncated to 32bits. :