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FAQs

On the Engage platform locks, pending indicators (!) are still showing up after syncing to the door.

Resolution: If a pending indicator sticks around after a sync it usually means there’s more changes that it needs to download from the database and a quick sync was not enough. The first thing you should ...:

Can you use the NDEB template for the NDE80 lock?

Resolution: Yes, you can. You will need to ignore the DPS prep. But.. you cannot use the NDE80 for the NDEB. The door position prep will be missing. :

Schlage Home App: Create & Share Virtual Key

Resolution: Before a person can receive a virtual key, they must first be signed into their own Schlage Home App Account on their phone. This guide walks you through the simple steps to create and share a virt...:

Do Schlage Encode Series Locks Require Wi-Fi?

Resolution: Schlage Encode series locks do not require a Wi-Fi connection to function or to pair with the Schlage Home app. However, it is highly recommended to connect your Encode lock to Wi-Fi to optimize ba...:

Schlage Sense: Code Limit

Resolution: The Schlage Sense - BE479, Discontinued supports up to 30 codes, including the two default User Codes. Reminder: Pairing the BE479 to the Schlage HomeKit or the Schlage Home App will delete al...:

Schlage B60: Key is Stuck

Resolution: If the key is stuck in a Schlage deadbolt, uninstall and reinstall the lock. Make sure the key is removed and the latch is retracted during installation. If the issue persists, please submit a requ...:

How to Delete Codes from the Schlage Home App

Resolution: Here is a comprehensive guide on how to delete access codes from your Schlage lock using the Schlage Home App. Whether your lock is associated with a specific Home or listed under "Unassociated Loc...:

Lock Works in Schlage Home App, Keypad Unresponsive

Resolution: If your Schlage Smart Lock is paired with the Schlage Home App and responds to app commands, but the keypad is unresponsive, the wire powering your lock may be disconnected.To review troubleshootin...:

If a customer orders a 99-F-2SI conversion kit (050884 for example), would it be etched with the "UL FIRE" on the center case?

Resolution: The kit are not etched but have a UL fire rated sticker instead. :

Does Ives offer a vandal resistant plate, similar to a VR900, that will protect an electric strike?

Resolution: The LG7 lock guard: