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FAQs

What size screws are used with the M490 mag locks?

Resolution: Inside mounting bracket screws are USS 10-24 x 1/2" Outside mounting bracket screws are USS 10-32 X 3/4" Magnet Screws - Are 1/4 - 20 thread 3/16 hex total length 2 ¾ Cover Plate Scre...:

How do you factory reset (FDR) a KP79 Standalone keypad?

Resolution: There is no FDR on the keypad. The programming memory is in the controller or lock the KP79 is connected to. You will need to reset the device the KP79 is wired to. :

Are HID IClass SE readers compatible with Isonas?

Resolution: If the reader has a Wiegand output you can use it with the IPBridge controller, and it will work with Isonas.:

What is the default IP address on the RC-04?

Resolution: The default IP address is on the sticker under the RC-04. If an RC-04 has been factory reset and it doesn't get a DHCP address it will default to 192.168.254.119 :

Does the CO200 have remote release option?

Resolution: No, it does not. Only the CO100 in Office function (50) can use a wired remote release. :

How to set the timeout limit on Pure Access Cloud?

Resolution: In Pure Access Cloud go to the Users page and click the ‘action’ ellipses to the far right of the user (3 vertical dots) who’s web access time out you want to change. Select ‘Manage Web Access’ and...:

How to enroll Pure Mobile credentials to the Isonas Pure Access Cloud?

Resolution: There are 2 ways you can enroll your mobile credential into the Isonas system. 1. You can enroll by presentation. 2. You can manually enroll the mobile credentia...:

Will the Credential ID on the Isonas Pure Mobile change if they re-install the app?

Resolution: If the ISONAS Pure Mobile application is uninstalled then reinstalled on iOS, the Device ID will be renewed thus the credential will need to be re-enrolled.On Android the ID is linke...:

Will the RC-02 readers work with the Isonas Pure Access Cloud?

Resolution: No, the RC-02 readers will not work with the Pure Access Cloud. They will need to be upgraded to the RC-03, or the RC-04. :

Is the pushbutton on the CO100 momentary or maintained?

Resolution: The pushbutton release on the CO100 is momentary. :