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FAQs

MT20w Card reader was deleted and now it will not show up in "In range" devices to set up.

Resolution: When any device is deleted from an Engage site, it will also need to be Factory Defaulted (Reset) before it can be commissioned back into Engage.If you are using the MT20W Enrollment Reader, there ...:

Is there a limit to the number of Engage locks that can be updated via WiFi?

Resolution: The software does not have a limitation, but your router may.Router DHCP may be limiting the number of devices to provide address to. You might have to increase to the number of IPs in the router s...:

Can the QELX kits convert an exit device to AX compliance?

Resolution: No, the QELX and HD-QELX base plate conversion kits can not be used to convert Von Duprin exit devices to AX compliance (you cannot add AX functionality in the field). These kits are only for...:

What voltage does the M996L/L-BE trim use?

Resolution: The M996 lever trim can be powered by 12VDC or 24VDC. The PS900 series power supplies are recommended.:

Can the M996L/L-BE trim be converted between FS and FSE?

Resolution: The M996 lever trim is furnished as Fail Safe (FS). As shown in the installation instructions that come with trim (and can be downloaded on us.allegion.com) the M996 trim can be converted fro...:

How do you mount a Schlage L0170 half dummy trim to a hollow metal door?

Resolution: The Schlage L0170 half dummy trim can be mounted to a hollow metal door, however suitable door reinforcement must be added to the door. This reinforcement consists of a steel reinforce...:

Can threshold 68A, 678A, and 69A be welded?

Resolution: Welding the #69 butted to the end of a #678 threshold is not available. However, if the 69 is used as as a shim under the 678, it can be done. :

What is the difference between WS406 & WS407 wall stops?

Resolution: In the past, the WS406 and WS407 wall stops were separated due to having different mounting methods (drywall & wood). They have since been combined into one product conta...:

What is the difference between WS401 & WS401 wall stops?

Resolution: In the past, the WS401 and WS402 wall stops were separated due to having different mounting methods (drywall & wood). They have since been combined into one product containing both...:

Can the 7215 pivots on door be held at 90 degrees consistently?

Resolution: If the pivot is correct for the opening and has been installed properly, there should be no issue using 7215 pivots on a door held open at 90 degrees most of the time. Please refere...: