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FAQs

How to set the timeout limit on Pure Access Cloud?

Resolution: In Pure Access Cloud go to the Users page and click the ‘action’ ellipses to the far right of the user (3 vertical dots) who’s web access time out you want to change. Select ‘Manage Web Access’ and...:

How to enroll Pure Mobile credentials to the Isonas Pure Access Cloud?

Resolution: There are 2 ways you can enroll your mobile credential into the Isonas system. 1. You can enroll by presentation. 2. You can manually enroll the mobile credentia...:

Will the Credential ID on the Isonas Pure Mobile change if they re-install the app?

Resolution: If the ISONAS Pure Mobile application is uninstalled then reinstalled on iOS, the Device ID will be renewed thus the credential will need to be re-enrolled.On Android the ID is linke...:

Will the RC-02 readers work with the Isonas Pure Access Cloud?

Resolution: No, the RC-02 readers will not work with the Pure Access Cloud. They will need to be upgraded to the RC-03, or the RC-04. :

Is the pushbutton on the CO100 momentary or maintained?

Resolution: The pushbutton release on the CO100 is momentary. :

Will the levers from CS210 lock work on the FE410?

Resolution: On the FE410, they can use the levers from the CS210 locks. Part number: 06-242 specify design, specify finish. Comes as a pair of levers (2) Use the same part number with the d...:

RU/RM incomplete LINK

Resolution: RU & RM will not fully LINK to a Gateway (GWE) if the communication bus of the RU/RM mainboard to the DPS module is defective. With the DPS COM fault, the LINK symptom after OK LINKING&nb...:

Can you connect a fire alarm system to the CO100 push button connection?

Resolution: It is not recommended. The button is a momentary release button, it will only stay unlocked for 3 seconds. :

What is QELA?

Resolution: QELA is the third generation of the Von Duprin QEL motor that began shipping at the end of 2014. It is what is currently shipped (as of 2021). The letter "A" was used to distinguish whi...:

Will an S200 interconnected lock cover the door prep holes for an ND lock?

Resolution: The ND lock has two additional post holes (5/16" each) located above and below the 2 1/8" cross bore. The inside escutcheon of the S200 interconnected lock will cover those two ho...: