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FAQs

If I have a Von Duprin 98/9947 device on a 7' door, can it be used on an 8' door?

Resolution: Yes, the Von Duprin 98/9947 metal door concealed vertical rod device has adjustable rods up to 8'4".:

Schlage GF3000 - Components of P280135 Mounting Hardware Pack

Resolution: The parts included in the mounting hardware pack are: (14) SCREW, 10-24 X ½ (2) SCREW – PAN HEAD 10-32 (8) SCREW - #10 SELF TAP (1) HEX WRENCH (2) MOUNTING TAB – MAGNET, GF3000 :

Schlage 7764 - Screw Types Included

Resolution: The 7764 installation kit includes: (4) Phillips sheet metal screws and (4) wood screws The kit does not include security screws. :

Schlage Engage Device - Null Values

Resolution: Too many characters in device name can cause all values other than SN in settings. Reducing name length to less than 25 characters, including spaces, will correct this. Note: It is recomme...:

Schlage BE467 - Battery Pack Replacement Part Number

Resolution: The part numbers for the Control BE467 battery holder and cable is:47277177 - The battery holder for 2.2/2.3 47266651 - The cable only47416191 - 2.2 battery holder kit which ...:

Schlage FE410 - Passage or Deadlatch Issues in Retracting on Lever Press

Resolution: Excessive wear on the latch caused by installation issues can create a condition where the lever will not be able to retract the deadlatch. If the door and frame are not aligned the deadlatch ...:

Engage lock - Failing POST on Power Up

Resolution: When the batteries are connected, the lock will perform a Power On Self-Test (POST). The POST is a self-diagnostic test that the lock runs to verify that the lock is installed correctly. The POST t...:

PIV Credentials - CSN/UID

Resolution: PIV cards have a 7 byte (56bit) CSN:

Schlage NDE - PIV Credentials and CSN/UID

Resolution: PIV cards can be read if MIFare CSN is enabled in NDE settings via Engage mobile app. The data is truncated to 32bits. :

Schlage GF3000 - Installation on Glass Door with Rail

Resolution: The GF3000 can be mounted in this situation as long as there is sufficient room to mortise and mount in the frame rail and door. Or you may be able to use the surface mount series GF3000. :