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FAQs

What is the part number for the connectors on the CT5000 controller?

Resolution: Part # is: 47250326 - Terminal Block Kit – (Includes one power connector and ten I/O connectors) to support connections to CT5000. :

Why don't I don't see the Mobile Credential tab in my Engage web portal for Assigning Mobile Credentials?

Resolution: You must have at least one Control 2.0 (B version), NDEB or LEB or CTEB Engage device commissioned to that Engage site to have access to the Mobile Credential field. :

Can they add the same mobile credential to multiple sites?

Resolution: No, it will only work on 1 site. It will let them add it, but it will only work on the last one added. :

On a CO100 CY can they use the levers from an ND lock?

Resolution: Yes, they can. It will only work on a CY lock, not the MS or the 993x. :

Can you set up a bit mask in Isonas for the Schlage smart credentials?

Resolution: No, you must enroll by presentation.Also note that although the Isonas device may read the CSN of the smart credential, it will not read the secure sector, nor will the enrolled badge ID match the ...:

Is the W18 available with a small rose?

Resolution: The W18 (double dummy) is not available with the small rose option. :

How do you install the plug cover on an Everest SL cylinder?

Resolution: Here are the steps to get the best crimp on the SL pin cover: Make sure there is no key in the plug. Make sure all the L pins are pressed all the way down in the plug before add...:

Can the newer 4630(40)-3180 Input/Output board assembly (one terminal strip 1-24) be replaced with an older version I/O board (two terminal strips 1-12 & 13-24)?

Resolution: No. WHY - The older version I/O board had a 1-amp circuit breaker as part of the on/off switch while the current version has a 1-amp fuse that is part of the high...:

What is the option called when you place an order for a batch of credentials, that you can request a corresponding excel spreadsheet with the order?

Resolution: Cross Reference Thumb Drive:

Why would a NC450 not be releasing?

Resolution: The NC450, needs to have at least a 1/8 inch gap door to frame all the way around the frame, this is most likely what would cause this issue. :