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FAQs

ISONAS RC03 Classic - Firmware Not Updating Beyond 30.01

Resolution: Some RC03 Classic units have older chipsets that will not accept or update anything beyond coldfire version 30.01. For these units, the newest coprocessor that can be used is version 14.00....:

Where is my Programming Sticker?

Resolution: If you are missing your User's Guide and cannot find your programming sticker, you may need to disassemble the lock to locate the programming information. The sticker is typically found on or insid...:

How to Perform a Factory Default Reset

Resolution: Factory resetting a lock is an essential step for troubleshooting, reprogramming, or preparing the lock for new homeowners.Warning: Factory default reset will remove all codes that have been progra...:

Can a 1-1/8" mortise cylinder be used for Von Duprin cylinder dogging (CD) if the cylinder collar is omitted?

Resolution: Even with the cylinder collar omitted, the cam on a 1-1/8" cylinder would fail to connect properly with the dogging actuator. For this reason, a 1-1/4" mortise cylinder must be used.:

Is the auxiliary fire latch (AFL) plug available as a service/replacement item?

Resolution: Yes, the AFL strike plug is available. The part number is 050509.:

Can I retrofit an EL94 or EL95 device with QEL?

Resolution: Due to differences between EL and QEL baseplates, existing EL94 or EL95 devices cannot be retrofitted with QEL. A new QEL94 or QEL95 device must be ordered instead. :

Can the 1490 device be used on single doors?

Resolution: The 1490 concealed vertical rod exit device can be used on single doors, but is intended for use in double door applications. As an alternative, the 1590 rim latching exit device is int...:

Was the N523-105 threaded rod discontinued?

Resolution: The ND170 surface mount screws were changed in May 2019. The new surface screws allowed for the ND170 to be surface mounted back to back without the need for the N523-105 threaded rod. :

What is the 47262735 kit?

Resolution: Installation instructions for the ND170 and ALX170 can be found here. Installation of the optional 47262735 through-bolt and washer mounting kit are shown in steps 1 through 3.:

How do I connect a new MT20W reader?

Resolution: The Engage MT20w Enrollment reader can be connected to the PC or Laptop you are using with the Engage Web Portal. The USB connector is only used to send power to the MT20w and also allo...: