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FAQs

If a customer orders a 99-F-2SI conversion kit would it be etched with the "UL FIRE" on the center case?

Resolution: The kit are not etched but have a UL fire rated sticker instead. If -2 and -2si covers are ordered as an individual item, they will not have a UL label.:

Does Ives offer a vandal resistant plate, similar to a VR900, that will protect an electric strike?

Resolution: The LG7 lock guard:

How short can a Falcon 20-R be cut down to?

Resolution: Data sheet reads that the 36" device fits 29" to 36" door sizes. Contact support to review the specific application if more information is needed. :

Which strike is default for 19-R?

Resolution: The 19-R exit device defaults to the F570 strike unless specified otherwise when ordering. (Written as of December 2020. Check with product support for any updates.) :

How Do I Re-Key My Locks at home?

Resolution: For security purposes, our products are not very easily rekeyed. We recommend ordering our locks keyed alike from vendors like build.com or your local hardware store. However, if you already own lo...:

ISONAS RC03 Classic - Firmware Not Updating Beyond 30.01

Resolution: Some RC03 Classic units have older chipsets that will not accept or update anything beyond coldfire version 30.01. For these units, the newest coprocessor that can be used is version 14.00....:

Where is my Programming Sticker?

Resolution: If you are missing your User's Guide and cannot find your programming sticker, you may need to disassemble the lock to locate the programming information. The sticker is typically found on or insid...:

How to Perform a Factory Default Reset

Resolution: Factory resetting a lock is an essential step for troubleshooting, reprogramming, or preparing the lock for new homeowners.Warning: Factory default reset will remove all codes that have been progra...:

Can a 1-1/8" mortise cylinder be used for Von Duprin cylinder dogging (CD) if the cylinder collar is omitted?

Resolution: Even with the cylinder collar omitted, the cam on a 1-1/8" cylinder would fail to connect properly with the dogging actuator. For this reason, a 1-1/4" mortise cylinder must be used.:

Is the auxiliary fire latch (AFL) plug available as a service/replacement item?

Resolution: Yes, the AFL strike plug is available. The part number is 050509.: