Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Do Schlage Encode Series Locks Require Wi-Fi?

Resolution: Schlage Encode series locks do not require a Wi-Fi connection to function or to pair with the Schlage Home app. However, it is highly recommended to connect your Encode lock to Wi-Fi to optimize ba...:

Schlage Sense: Code Limit

Resolution: The Schlage Sense - BE479, Discontinued supports up to 30 codes, including the two default User Codes. Reminder: Pairing the BE479 to the Schlage HomeKit or the Schlage Home App will delete al...:

Schlage B60: Key is Stuck

Resolution: If the key is stuck in a Schlage deadbolt, uninstall and reinstall the lock. Make sure the key is removed and the latch is retracted during installation. If the issue persists, please submit a requ...:

How to Delete Codes from the Schlage Home App

Resolution: Here is a comprehensive guide on how to delete access codes from your Schlage lock using the Schlage Home App. Whether your lock is associated with a specific Home or listed under "Unassociated Loc...:

Lock Works in Schlage Home App, Keypad Unresponsive

Resolution: If your Schlage Smart Lock is paired with the Schlage Home App and responds to app commands, but the keypad is unresponsive, the wire powering your lock may be disconnected.To review troubleshootin...:

If a customer orders a 99-F-2SI conversion kit would it be etched with the "UL FIRE" on the center case?

Resolution: The kit are not etched but have a UL fire rated sticker instead. If -2 and -2si covers are ordered as an individual item, they will not have a UL label.:

Does Ives offer a vandal resistant plate, similar to a VR900, that will protect an electric strike?

Resolution: The LG7 lock guard:

How short can a Falcon 20-R be cut down to?

Resolution: Data sheet reads that the 36" device fits 29" to 36" door sizes. Contact support to review the specific application if more information is needed. :

Which strike is default for 19-R?

Resolution: The 19-R exit device defaults to the F570 strike unless specified otherwise when ordering. (Written as of December 2020. Check with product support for any updates.) :

How Do I Re-Key My Locks at home?

Resolution: For security purposes, our products are not very easily rekeyed. We recommend ordering our locks keyed alike from vendors like build.com or your local hardware store. However, if you already own lo...: