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FAQs

What is included in the 10-132-118 strike for the NDE lock?

Resolution: The 1 1/8" - Square corner, T-strike, box, 1 1/8" x 2 3/4" (1) T-strike (1) Standard box (1) Door position magnet :

Does antimicrobial (AM) finish help with exterior applications for Von Duprin exit devices?

Resolution: Antimicrobial finish does have similar properties to powder coat , and therefore will offer some protection against outside exposure. However, Von Duprin devices have ...:

Will the WPR400 SI reader read Corporate 1000 35 bit smart card?

Resolution: It will read Corp 1000 iClass. If it's MiFare, it will not read the Corporate 1000 side of the card. We cannot read HID MiFare secure sector. :

What is the part number for the outside spring cage for L SAR Less Cylinder, Sargent (10L + 11L), 6 Pin KIL for an AD - MS?

Resolution: Same as the PD. Part# 47258543 :

Can the 9691T dual technology fob be ordered with the MiFare blank but the prox encoded?

Resolution: Yes, you should be able to just designate no programming for the MiFare side of the credential. :

When ordering a CYL-23-030-6.EV.626.S123, does it come with the tailpiece?

Resolution: No. FSIC cores do not have tailpieces /drivers that ship with them. These tailpieces/drivers are different depending on the lock they will be used with, so when a lock is ordered less FSIC, we se...:

Can the MT11/MT15 Wiegand readers be configured in the field to be 485?

Resolution: No, the readers are not configurable in the field. They need to be purchased as RS485 reader The new MTB11/MTB15 readers have wiegand and 485 enabled by default. :

On the Engage platform locks, pending indicators (!) are still showing up after syncing to the door.

Resolution: If a pending indicator sticks around after a sync it usually means there’s more changes that it needs to download from the database and a quick sync was not enough. The first thing you should ...:

Can you use the NDEB template for the NDE80 lock?

Resolution: Yes, you can. You will need to ignore the DPS prep. But.. you cannot use the NDE80 for the NDEB. The door position prep will be missing. :

Schlage Home App: Create & Share Virtual Key

Resolution: Before a person can receive a virtual key, they must first be signed into their own Schlage Home App Account on their phone. This guide walks you through the simple steps to create and share a virt...: