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FAQs

Schlage Handkey II (HKII) Power Supply Information

Resolution: The reader requires a 12-24VDC power source. The unit can use either a 12 or 24VDC signal from an external power supply, or a plug-in power supply: PS-110 for 110VAC facilities. ...:

Can you order the DA for the 631-AL EX push button afterwards and add in the field?

Resolution: No, it has to be ordered that way. It cannot be added in the field.:

What is the warranty for the Control locks?

Resolution: 2 years from date of purchase and 1 year from date of install. :

3. Can you replace a Cobra 9000 series lock with exit device with a CO-100 with the existing exit trim?

Resolution: Most of our CO -100 993's will not work on the narrow exit devices that the King Cobra 9000 series did. Also, the CO-100 993 will require a 5 inch wide stile. :

What does the LC stand for in PIM-400-1501 LC?

Resolution: LC just means less 1501 board now. :

Engage Portal Displaying Blank Screen in Internet Explorer

Resolution: Internet Explorer (IE) is no longer supported by Microsoft and many websites. It no longer displays many websites correctly, including the Engage Portal site at portal.allegionengage.com. ...:

Can we do split finish on CO-100 locks?

Resolution: Yes, specify the exterior finish first, then the interior finish. :

MTB / MTKB Readers and PIV or FIPS Card Compatibility

Resolution: MTB and MTKB (bluetooth credential enabled) readers are not compatible with PIV or FIPS smart cards. If PIV compatibility needed, recommend use MT or MTK readers (non-B versions). :

What can cause a Benchmark operator to squeak during operation?

Resolution: First thing to check is installation- Make sure installation is good, especially make sure the back plate is sitting flat and that the frame is plumb, otherwise there is potential tha...:

Ultralight C Technology Mifare Smart Cards

Resolution: No this format is not available. This card is and NXP Semiconductor product and is used generally for public transportation, event ticketing & loyalty rewards cards. :