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FAQs

LE and NDE Sample Credential Encoding Information

Resolution: The sample credentials are: Bit format: 26A, 26-bit format Facility code: 55 The Badge ID is printed directly on the card. :

What is 240NL dimensions for Falcon 20?

Resolution: 3" Wide x 8" High. 1" raised lip from face of door. :

What is the part number for the LCN 8310-877 (HMSS) cable/wire harness?

Resolution: The 8310-877 HMSS or Bodyguard cable is part number: 8310-846. Cable is also listed in the instruction manual as: 761468. When you order 8310-877 HMSS(Bo...:

What is the part number for the wire harness or cable for an LCN DMSS, 8310-804-1 or 8310-804-2?

Resolution: The 8310-804-1 or 8310-804-2 DMSS Harness cable is part number: 8310-847.Cable is also listed in the instruction manual as: 761467-00.:

"FIPS201-2 Authentication" option on AD402

Resolution: The "FIPS201-2 Authentication" option needs to be set if the AD402 needs to authenticate the PIV card before granting access. This is a FIPS201-2 requirement if the access point where ...:

What is the degree of rotation needed to retract the latch on a DOM1792?

Resolution: NL is at 180 degrees, HB is 360 degrees :

Will the Engage GWE repeat the communications to locks that are further away than 30'?

Resolution: No, they will not. Each Engage device must be within 30' of the closest GWE.:

Can you daisy chain data from the gateway?

Resolution: Yes, you can daisy chain the data from the Gateway. They can be wired in/out on each TX terminal and in/out on each RX terminal down the line. However, we strongly suggest contacting the ...:

What would cause Tamper Alert on the NDE lock?

Resolution: Tamper Alert is typically caused by a missing or misaligned magnet behind the Strike Plate on the door frame on the original NDE locks. There should be two magnets on a plastic strip that get...:

Is it possible to update NDE and LE locks and without going to site?

Resolution: The Engage platform does support off-site overnight updates. This update does require that locks are set with proper working Wi-Fi settings and are communicating to your local Wi-Fi access po...: