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FAQs

What's the part number for a plug for a concealed shell mortise cylinder?

Resolution: The plugs for concealed shell mortise cylinder are no longer available. A complete concealed shell mortise cylinder must be ordered as a replacement. 30-004 is the standa...:

What are the details about CE marking requirements on products marketed in the European Union?

Resolution: Many products require CE marking before they can be sold in the EU. CE marking indicates that a product has been assessed by the manufacturer and deemed to meet EU safety, health and environ...:

Can RX996 be used to inhibit Chexit

Resolution: For Rim / Vertical Devices: No, RX 996 trim can not be used to inhibit Chexit. The trim lever can not be rotated while the Chexit is armed, and therefore the RX996 switch will not...:

Shipping Cartons for NDE, AD, and CO Series Locks

Resolution: NDE Replacement cartons are available under part number P517-006 N N SL AD and CO use the same boxes, they just differ by chassis type: Cylindrical is available as part numb...:

Schlage CT5000 and PIV Credential Compatibility

Resolution: As of firmware package release AD.A.130 (CT5000 firmware 2.8.0), the CT5000 controller can now support 75-bit PIV card output from a reader. This makes it compatible with PIV credentials prog...:

What is the Schlage 50-210 Part Number?

Resolution: The 50-210 is a Keying Charge that applies to Master Keyed Cylinders except Interchangeable Cores.:

What is the Falcon 50-210 Part Number?

Resolution: The 50-210 is a Keying Charge that applies to Master Keyed Cylinders except Interchangeable Cores.:

Where is EPT location for 700 series hinge?

Resolution: Refer to both pricebook and templates for EPT diagrams and locations. Standard lengths and EPT locations are shown below. If a non-standard size is needed, the next-larger size will...:

Is the 5010 closer arm and the 4010 closer arm, the same?

Resolution: Yes, the 4010 and 5010 arms are the same.:

Which LCN Power Operator can be mounted on the Door?

Resolution: The Pneumatic 4840 operator is designed to mount on the door, in a Parallel arm type application. See here for installation instructions.The LCN 6440 Compact operator can also mount to the do...: